Customer Support Assistant

2 weeks ago


Caerphilly, United Kingdom Creditsafe Business Solutions Full time

**Job Title**: Full Time Customer Support Assistant/Switchboard Assistant

**Salary**: To be discussed

**Location**: Caerphilly

**Closing Date**: 24/01/23

**Job Purpose**

The Business Support Department provides a comprehensive range of support services to customers within UK and Ireland. You will need to have high levels of self-motivation and possess a strong work ethic to ensure Service Level Agreements are met.

**Main Responsibilities**
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
- Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business
- Liaise with suppliers
- Ensure you actively remain up-to-date on Creditsafe products and services

**Desired Skills & Attributes**:

- Strong in building relationships and able to communicate at all levels
- Attention to detail
- Technical competence (excellent knowledge of products & internal systems)
- Self-motivated & uses own initiative
- Punctual and organised
- Team player

**Job Types**: Full-time, Permanent

**Salary**: From £19,760.00 per year

**Benefits**:

- Company pension

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- CAERPHILLY: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: One location



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