Linkline Officer

Job description

**About us at Hounslow**

We’d love you to join us at the London Borough of Hounslow Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be.

We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we’ve built strong partnerships which have transformed how we serve one of London’s most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before.

**About our Commitment to Diversity and Inclusion**

We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in “Harness the Mix”. It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer.

We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias.

**Our Benefits**

**If you join us, you’ll have access to a range of employee benefits. Read more about these here.**

**About The Role**

About The Linkline team. We operate 24 hours a day 7 days a week offering a range of alarms to residents within the borough. As a Linkline Officer you will work shifts covering the control centre answering a range of calls from clients activating their Telecare alarms to visiting clients in their homes or living in Sheltered Schemes within the Borough. This may include offering assistance during an emergency and using equipment to provide an assisted lift to a client who is uninjured.

**About The Team You’ll Be Working In**
- To staff the call answering/scancom system, respond to calls in an appropriate manner to meet the caller’s needs and record the nature of each call and the action taken.
- Make routine calls to clients to check on their well-being as required and where required use the lifting chair after completing an assessment if necessary.
- To co-ordinate out of hours responses with the emergency services in response to a range of Council emergencies such as fire, flooding or gas leaks within the borough.
- Diagnose and replace faulty dispersed alarms, following Health & Safety guidelines, assist clients in use of alarm system and complete paperwork.

**About You**
- Ability to work on own initiative with minimum supervision prioritising and responding calmly and efficiently in an emergency understanding the need for and ability to maintain confidentiality.
- Good standard of numeracy and literacy and ability to keep accurate records and collate data.
- To communicate effectively with all levels of staff, outside bodies and members of the general public, representing the organisation and service users.
- A good understanding of IT systems and ability to use these within the role, including Call Handling systems.

**Essential for the Role**

Enhanced DBS check is required for the role.

Read more about the work you’ll be doing in the Role Profile.

**When Interviews Will Be Held And Who To Contact**

The key information you need about the role should be in the Role Profile, but if you have any further questions about the role, please contact: Katy Horne.

**Telephone: 03000134735