International Onboarding Specialist

2 months ago

London, United Kingdom JPMorgan Chase Bank, N.A. Full time

The Commercial Bank Client Onboarding group is seeking an Implementation Manager who will manage a team that provides project management support for the implementation of cash management products for our clients. As the Implementation Manager you will serve as a point of escalation for the team, ensure timely resolution of client implementation issues, and be responsible for the overall success of the team by coaching and mentoring.

**Job responsibilities**:

- Ensure team operates effectively by adhering to implementation methodology and policies
- Manage client and partner expectations and understanding
- Exhibit ownership of onboarding experience and client satisfaction
- Maintain a client-first culture among the team through open dialogue, encouragement of feedback, and attracting and/or retaining superior talent
- Build and maintain strong relationships with key partners in Relationship Management, Sales, Service, Operations and Product Management
- Foster a culture of teamwork with partners and within the Implementation team
- Some travel required (20%) to visit clients and internal partners

**Required qualifications, capabilities and skills**:

- Comprehensive knowledge of Treasury Services and/or Custom Card
- BA/BS degree or relevant experience
- Relevant management experience
- Experience in coaching or mentoring employees and proven ability to successfully manage conflict
- Experience in risk awareness and skills to develop and ensure quality program set ups
- Excellent verbal, written, interpersonal, organizational and communications skills
- Demonstrated team building skills and ability to work in a team environment

**Preferred qualifications, capabilities and skills**:

- Prior management or senior project management experience
- MBA
- Knowledge of the Risk and Control Self-Assessment framework and testing
- Ability to provide quantifiable management reporting

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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