People Advisor

2 weeks ago

Liverpool, United Kingdom The Riverside Group Full time

**Job Title**:People Advisor

**Contract Type**:Permanent

**Salary**:£32,551 (£35,872 is achieved after 12 months successful performance in the role).

**Working Hours: Full-Time 35 hours**

**Working Pattern**:Monday - Friday 8:30 - 16:30

**Location**:Speke, Liverpool (Hybrid)

**Why Riverside?**

At Riverside, we’re a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

- Competitive pay & generous pension
- 28 days holidays plus bank holidays (Full Time Equivalent)
- Flexible working options available
- Investment in your learning, personal development and technology A wide range of benefits

**The difference you will make as a People Advisor**

In this role you will provide a customer focused people advice service, providing advice, coaching and support for managers regarding employment relations matters and specialised people services, including grievances, employment tribunals, restructures, Transfer of Undertakings of Employment (TUPE), through the employment lifecycle and in line with Group People Policies and frameworks.

**About you**

We are looking for someone with a proven track record of providing HR advice within a large, complex and unionised organisation. Must be CIPD qualified, or equivalent.

**Role Profile**
- Provide employment relations advice, support and coaching to colleagues across the Group in relation to the employee lifecycle and in line with the People Services operating model, ensuring self-service is maximised by colleagues.
- Provide support and expertise to managers with a range of people issues, providing coaching and training as required to ensure managers have the appropriate knowledge and skills to deal with people issues in line with the Group People Strategy and People Services model.
- Support the ER and Policy Consultant with the development of Group People Policies, ensuring compliance with employment legislation, adherence to best practice and business needs are met.
- Attend hearings and consultation meetings for ongoing people issues as required, providing coaching to managers to build leadership capability to deal with future people issues.
- Manage escalated policy queries and issues, collaborating with the People Advice Manager and ER and Policy Consultant to ensure the provision of expertise and support to complex, high profile and high risk people issues.
- Support the People Partners with complex and high profile people change initiatives across the Group e.g. Organisational Design and TUPE transfers, ensuring collaboration between business leaders, People Services and Trade Unions to ensure effective implementation.
- Lead or contribute to continuous improvement initiatives and change projects to enhance service performance and customer satisfaction, ensuring your deliverables meet service delivery plans.
- Maintain all collateral relating to people advice, including procedure and toolkits, ensuring alignment to the overall People Strategy and business needs.
- Accurately record all calls and queries to enable on-going management, reporting and tracking of queries, including the scanning of documents to employee records.
- Monitor and maintain the integrity and quality of data input, call recording, case management and storage of documents, resolving and communicating any data quality improvements to achieve compliance standards.
- Plan and prioritise work, check own work and that of others as required for completeness and accuracy.
- Provide accurate and timely people metrics to key stakeholders as required for review at regular performance meetings and to input into decision making as required.
- Maintain knowledge of employee relations regulatory, legal and systems to deliver competence in role and ‘best-fit’ solutions. Support, guide and monitor compliance with those requirements within the People Advice team and business.
- Manage internal and external stakeholders effectively, building constructive working relationships to effectively deliver the Group’s People Strategy.
- Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the service.
- Ensure that all information security requirements, including data protection, are met in accordance with the Group’s policy, procedures and statutory requirements. Ensure that health and safety requirements are met in accordance with the Group’s policy, procedures and statutory requirements.

**Knowledge, Skills and Experience**

**Essential**
- Pro

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