Visitor Centre Worker

5 months ago

Perth, United Kingdom CrossReach Full time

Our mission is to offer a warm and welcoming environment for visitors to HMP Perth. We support families and individuals, helping them navigate their visits and providing valuable assistance. This role involves working across three sites: the Centre, the waiting area, and the visit rooms.

As a Visitor Centre Worker, you will facilitate a positive experience for all visitors. You'll identify needs, provide support through teamwork and referrals, and accurately record outcomes for reporting purposes. Your role includes collaborating with volunteers, guiding and training them, coordinating schedules, and liaising with prison staff for seamless service operation.

Managing multiple site changes efficiently throughout the day is essential. This involves collecting keys, opening and securing facilities, using and shutting down equipment, and adhering to security protocols.

We seek individuals with basic computer literacy, excellent interpersonal skills, emotional resilience, and experience in social care. Experience working with volunteers and a proactive, empathetic approach are crucial. While not required, qualifications in Social Work or Social Care, knowledge of Health and Safety Regulations, and experience in child development or the prison system are desirable.

**Shift Times**:

- Three days from 12:15 to 19:15, plus Saturday and Sunday from 13:00 to 16:00,
- Or three days from 12:15 to 19:15, one weekend shift, and one late start from 15:15 to 19:15.

CrossReach has been at the forefront of high quality social care for over 150 years, providing loving care to people of all ages and supporting them to live life to the full whatever their circumstances. During that time, we have worked hard to understand the needs of the people who turn to us for help and with them have been at the forefront of pioneering services which have literally changed thousands of lives for the better.

Today we are one of the largest social care providers in Scotland, with experience across a broad range of services. We are still growing, learning, and improving, thanks to the incredible people we have the privilege to support, and all those who support us. We are part of the Church of Scotland and aim to provide social care services and specialist resources in Christ’s name to further the caring work of the Church to people in challenging circumstances.

We also offer you a range of benefits that you would expect from an organisation that support others.

Firstly, there is access to a wide range of exclusive retail and leisure discounts through our rewards scheme and the Blue Light Discount card. We also ensure that your future and that of your loved ones is secured with a generous contributory pension plan and death in service benefit. Balancing work and family are made easier with our suite of enhanced family friendly policies and your health and wellness are prioritised with access to our health cash plan, giving you cash back for a wide range of health treatments. We even have access to a care concierge service to assist you with life's challenges, providing invaluable support when you need it most.

But we also know that your training and development is important to you, and as well as a contribution to your professional membership fees, we are keen to support you in making the right steps to learn, grow and develop in ways that are right for you.

As we do our work in Christ’s name you must be respectful of our Christian Ethos and be able to work within it.

This post requires you to be a member of the Protecting Vulnerable Groups (PVG) Scheme and undertake the necessary vetting checks. You will also be required to be registered with SSSC and it is your professional responsibility to ensure that you meet the standards and criteria for registration.

We have a legal obligation to ensure that we do not employ any worker who has not been granted the relevant permission to work in the UK. This permission is without exception granted by UK Visas and Immigrations. We are required to check the entitlement to work in the UK of all prospective employees, regardless of nationality or job category.

We are committed to ensuring that we attract, retain, and develop the very best people to build a diverse and talented team and we recognise that every individual’s unique background, experience and ability contributes to our success. We aim to create an inclusive and inspiring environment where individuals feel valued and respected and where people can belong, thrive and be their very best, whoever they are.

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