Estates Administrator

£22,402 per annum (to be reviewed in April 2024)
Full time, fixed term contract until 9 March 2025

Our Operations and Technical Services Team are looking for an organised and friendly person to join the team to support them with a wide range of administration tasks to cover maternity leave.

Applicants should be aware of confidentiality and be confident IT users. Excellent communication skills are a must.

The closing date for this position is Monday 25 March 2024

Job Family Definition
Roles within the Business Support job family are dedicated to optimising professional, sales and marketing and administrative services, which support the work of other job families in making Eden successful.

Role Purpose
Provides a range of administrative support within a designated area of the organization, ensuring the effective and efficient delivery of administrative services which support the day-to-day activities of a major operation or key business function with Eden.

Key Accountabilities

1. Develops and manages administrative systems and procedures, ensuring computerized and paper-based records are updated promptly and accurately in accordance with agreed security and confidentiality standards.
2. Provides administrative support in a range of departmental activities including diary management, purchase ordering, filing, co-coordinating departmental correspondence, and responding to enquires.
3. Assists the departmental team with the management of meetings by coordinating diaries, booking and equipping meeting rooms; circulating agenda items; taking, typing and circulating minutes.
4. Assists with the compilation and production of management information, retrieving and collating data and information for inclusion in regular and ad-hoc reports.
5. Actively engages and interacts with all contacts answering questions, providing guidance and imparting knowledge in order to ensure an appropriate open and professional culture from within the team.
6. Co-ordinates and manages the filing and updating of departmental policies, procedures and systems, ensuring all documentation is up-to-date and accurate.
7. Assists other teams within Eden where cross functional working is required to ensure appropriate administrative efficiencies are being maintained.
Demands of the Role
Education & qualifications
Minimum GCSE grades A-C (or equivalent). A Business Administration qualification at level 2 or 3 would be beneficial.
Knowledge & skills
The jobholder will have gained at least two years previous experience of working in a clerical or administrative role. Knowledge of intermediate office systems and procedures is essential as is the ability to communicate at various levels within and outside of the organization.
Decision
- making
Most decisions are routine in nature, drawing upon the jobholders existing knowledge and skill level (which will develop further within the role). Complex or serious situations which fall outside of existing procedures are referred to a senior member of staff to address.
Resourcefulness
The majority of tasks are well defined but there is an occasional need for some adaptive thinking when developing new administrative procedures or protocols.
People & asset management
Line Management responsibility for the Junior Administrator in the team. £1k sign off approval level for materials within the team. Shared responsibility for the security and confidentiality of paper-based records and computerized data.
Communication & visitor experience
The job holder is regularly required to engage, communicate and interact with a wide variety of colleagues, providing and exchanging information in support of their queries/requests. Also has regular contact with external suppliers and contractors.
Operational environment
The role will be largely office based with ability to work on site if required to support events.
Additional Features
The job holder is required to continuously develop their skills through their apprenticeship studies, professional training and in-house workshops. All employees are required to maintain personal health and safety responsibility in line with training provided.