Temporary Patient Services Advisor

2 months ago


Carrickfergus, United Kingdom Castle Practice Full time

**CASTLE PRACTICE JOB DESCRIPTION**

**Job Title Temporary Patient Services Advisor**
**Full Time / Maternity Cover**

**Hours Full Time - 37 between the hours of 8.30am and 5.30pm**

**Mon-Fri**

**Salary To Be Agreed**

**Responsible to The Practice Manager**

**Base Castle Practice, Carrickfergus Health Centre**

**CRITERIA**

**Essential**

4 GCSEs Grades A to D to include English or Maths / or NVQ Level 2 in Administration
RSA Stage 2 Typing or Word Processing
Plus 2 years clerical experience and ability to demonstrate computer skills
**OR**
5 years clerical experience with RSA Stage 2 Typing or Word Processing and ability to demonstrate computer skills

**Desirable**

A background in working in a HPSS environment
Knowledge of a paperless office environment
A background working in a customer service environment
Knowledge of the EMISWeb system

**Summary Of Role**

**Aim**

In a team of Patient Services Advisors, under the direction of the Office Manager and the Practice Manager, is to provide a high standard of Patient Services in a busy
General Practice Reception and Administration Area. The Practice operates a paperless administration system for appointments and other patient services.

**Main Duties**
- Using the paperless administration system
- Dealing with patients face to face and by telephone and use of online services
- Making appointments
- Greeting and direction of patients o To include greeting and direction during Vaccination Clinics
- Facilitating patient service requirements, eg, requests for prescriptions, test results, queries, dealing with outside agencies, ie, secondary care, insurance companies and solicitors offices

**Administrating Patient Records**
- Data input
- Electronic scanning
- Telephone and postal duties
- Filing of patient records
- Processing Practice Notes, liaison between GPs and patients
- Word processing patient reports

**CASTLE PRACTICE JOB DESCRIPTION (continued)**
**Job Title - Temporary Patient Services Advisor**

**Team Working**

Participating in Team Working and Team Training to maintain quality standards set by the Practice
Participating in daily work rota system
Adhering to protocols set by the Practice for quality standards

**Holidays**

20 days per annum (23 days after 5 years service) plus 12 statutory and public holidays.

**Probationary Period**

6 months during which time they will be required to complete an induction and training programme to the satisfaction of the Practice.

**Health**

Successful applicant will be required to complete a health declaration.

**Staff Uniform**

The Practice will provide staff with uniform after 6 months probationary period; prior to this time, the post holder will be required to wear appropriate dress - currently scrubs due to COVID Pandemic.

**Staff Appraisal**
The post holder will be required to participate in annual appraisal.

**Review**
We will review this job description and it may include any other duties and responsibilities we determine in consultation with the post holder; it is not rigid and inflexible but used as a guideline to the role of Patient Services Advisor in Castle
Practice.

**Interviews**

Waiting list - we may compile a waiting list for future vacancies of a similar nature that should arise in the next 6 months.

The Practice Manager
Castle Practice
Carrickfergus Health Centre
Taylors Avenue
Carrickfergus
Co Antrim
BT38 7HT

**Job Types**: Full-time, Temporary contract
Contract length: 9 months

**Salary**: From £10.50 per hour

**Benefits**:

- On-site parking

Schedule:

- Day shift
- Monday to Friday

COVID-19 considerations:
As per Department of Health guidelines for a GP Surgery

Work Location: In person

Application deadline: 02/06/2023
Reference ID: MAY23



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