Moj File Handler
4 months ago
We are looking for all kinds of individuals that have a desire to progress and develop.
This is a unique opportunity to join a market leading team who deal with credit hire claims in the MOJ & OIC portal.
The purpose of the role is to handle a caseload of portal claims from initial notification and be responsible for assessing liability, personal injury and credit hire with the aim to achieving the best settlement outcome for our client’s**.**
This is a hybrid role working 1 day in the Bolton office and 4 days from home.
**Compensation package**:
**Key Accountabilities**
The File Handler will handle a case load of portal claims. In addition, they will also handle liability disputed claims on a pre-litigation basis that subsequently drop from the portal.
They will perform specific delegated tasks within a supervised environment.
- Making initial investigations and liaising with the Insured, Insurer and Third Party solicitors as to liability and making an appropriate assessment.
- Undertake discussions and negotiations with Insured, Insurer and Third Party Solicitors to pursue the rapid and appropriate settlement of cases and the apportionment of costs
- If relevant, drafting Court documentation and instructing Counsel as appropriate
- Timely and accurate maintenance of all case management, billing and management information systems to ensure completeness of records and aid business decision making
- Dealing with correspondence and telephone calls
- Undertaking periodic reviews of files in line with Client requirements
- Meeting agreed performance targets
- Ensuring files are kept within ISO 9001 guidelines
- To ensure compliance with the SRA Standards & Regulations
- Adhere to the Keoghs Values
**Working Hours**
35 hours per week worked 9am and 5pm Mondays to Fridays inclusive with 1 hour for lunch. This role is working in the Bolton office 1 day a week and from home 4 days a week.
**Experience, Skills and Qualifications**
- Credit hire experience either defendant (preferable) or claimant
- Previous experience of handling own caseload
- Good standard of education - 3 GCSE’s grade C or above or equivalent including Maths & English as a minimum.
- Good telephone negotiation skills
- Have an understanding of portal process
- Ability to use own initiative and make decisions
- Ability to work as part of a team
- Ability to plan and prioritise workloads and remain calm under pressure, whilst complying with deadlines
- Excellent listening and verbal communication skills
- Excellent client care skills
- Ability to analyse data to inform strategy
- Proficient in Microsoft office
**Desirable**
- Knowledge / experience of the MOJ process
- Knowledge / experience of handling liability disputes
**Values**
Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do;
**Keoghs values**
We are connected
We are Dynamic
We are Innovative
We succeed together
**Benefits**:
- Casual dress
- Company pension
- Employee discount
- Health & wellbeing programme
- Life insurance
- Referral programme
- Store discount
Schedule:
- Monday to Friday
Work Location: In person
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