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Administration Support

7 months ago

Thame, United Kingdom CPM International Full time

**Our Client**
- Diageo _is a global leader in beverage alcohol, with an outstanding collection of over 200 brands and sales in more than 180 countries. Their portfolio has remarkable breadth across spirits and beer. From centuries-old names to the latest innovations, they are building the very best brands.

**We Care**: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.
**We´re Curious**: Proactive approach to problem-solving and a “can do” attitude.
**We Achieve Together**: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.

**_
What will you be doing:_**
- Logging & managing jobs for Diageo’s team of qualified technicians & contractor partner.
- Handling & processing requests from Diageo’s key brewer partners and equipment ordering.
- You will develop your knowledge of all admin processes within the team, ensuring that all tasks received from customers and clients are completed and responded to promptly.
- You will work as part of a collaborative team providing expertise and ensuring the delivery of superior customer service, technical advice, and after-care.
- You will be required to constantly refresh & maintain a high level of knowledge about Diageo’s products, services, and processes, not being afraid to challenge the status quo, with the freedom to make suggestions and contribute ideas that enhance our ways of working.
- Spend time ‘in the field and office’ with a Diageo Engineer to learn the Guinness quality processes & to gain an in-depth knowledge of ‘bar and cellar’ set-ups, including parts used, fault diagnostics, and resolution.

**Requirements**:
**What are we looking for?**
- Educated to GCSE/O’Level standard including Maths and English.
- Confident telephone manner, including good communication and listening skills.
- Computer literate incl. Excel (although training & support will be provided).
- Accurate in data capturing.
- Exceptional grammar and written communication skills with high attention to detail.

**Benefits**

**What do we offer?**
- **Contract**:Permanent contract (6-month probation period).
- **Full-time**: 37.5 hours/week.
- **Working days/Hours**: Monday to Friday, 9 am to 5:30 pm with (Rotational Saturdays, Sundays, and BH).
- **Salary**: £22,000 + possible bonus based on performance.
- **Hybrid model**: 2 days office/3 days home (_with additional time expected in the office for training and team meetings_).
- **Life Cover **(Communications/advisors 1x Salary).
- Company pension.
- **Go for it Scheme** - The Health and wellbeing scheme provides an annual contribution towards a purchase or activity that contributes to your health & wellbeing.
- **Give & Gain Scheme** - 2 days a year to complete voluntary or Charity work
- Refer a Friend Scheme
- **Start date**: 4th of September

**Who we are**

CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.

CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.

**#WeCare#WeAreCurious#WeAchieveTogether