Customer Service Officer

3 weeks ago

Scarborough, United Kingdom North Yorkshire Council Full time

**Grade: F**

**Salary:£25,119 to £26,873 Per Annum**

**Vacancy Hours: 37 Hours Per Week**

**Location: Scarborough Town Hall**

**Contract Type: Established Full Time**

**Weekend Working: No**
- Do you have excellent communication skills and a passion for providing outstanding levels of customer service? Are you someone that can use innovative thinking to come up with timely solutions to problems?_
- Are you seeking a varied and exciting role which can provide you with opportunities to develop your career?_
- If so, we want to hear from you_

**About our team**

Our customer service team here at North Yorkshire Council, are a friendly, forward-thinking, and driven team, with a strong customer focused ethos and culture. Our customer service teams deliver a variety of services across a multi-channel environment. We are the front-facing positive and professional image of North Yorkshire Council. Currently we have an exciting opportunity available for a Customer Service Officer to become part of our inspirational Customer Service Team in Scarborough.

**The role**

As a Customer Service Officer, you will be the first point of contact for all enquires. Customers have the ability to contact the council via telephone, webchat and also face to face, and your job will be able to provide a quality response via all of these channels, for a range of different service areas. You will be responsible for receiving and processing all enquiries in-line with local and central government requirements.

The role of Customer Service Officer is an exciting and varied role where no two days will be same. Enquiries range from reporting of a broken streetlight to someone wishing to access our services on behalf of a family member. Our staff are not only responding to general enquiries but also deal with some very specialist areas of work.

To enhance your skills and ensure you are well equipped to deal with the large variety of queries that you will face, we offer superb training opportunities and strongly encourage career progression into our specific areas in which we service. This role is pivotal to the success of our organisation and is an extremely rewarding position where you can make a real difference within the communities across North Yorkshire.

**What you will bring**

We are seeking enthusiastic individuals that have a passion for providing an outstanding level of customer service to our communities and customers across North Yorkshire.

Ideally you will:

- Have experience working in a customer focussed environment
- You will be able to effectively communicate verbally and in writing with customers using a range of different channels.
- Be an innovative thinker and have a proactive approach to solving any issues that may arise.

**What we can offer you**

As a North Yorkshire County Council employee, you will have access to some great benefits via our everybody benefit’s scheme such as shopping discounts, home technology and green car salary sacrifice schemes, financial wellbeing and health assured, our employee assistance programme, to assist with your health and wellbeing. You will also have access to our local government pension scheme, a generous plan for your retirement with the option to increase your monthly contribution if you so wish.

**Key Dates**:
**Interview Date: W/C 8th April 2024**

**Venue for Interview: Scarborough Town Hall**

**Closing Date: 27**th** March 2024**

**Key Documents**:
**Job Description**:
We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment.

North Yorkshire Council (NYC) advertise vacancies on behalf of schools and external organisations (third parties) in North Yorkshire. NYC are not responsible for the recruitment/employment practices of third parties and accept no liability in relation to the vacancy and any subsequent recruitment/employment processes. Enquiries regarding the vacancy or practices should be made directly with the third party.

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