Temporary Customer Resolutions Advisor Hybrid

4 days ago


Peterborough, United Kingdom Huntress Full time

Full and Part time.

Do you have customer service experience? Are you looking for work with an immediate start? If yes, then this could be the role for you

This is a temporary, ongoing position with an established organisation, and the role will be based at their distribution depot in Peterborough, PE3.

The main responsibilities of this role will be:

- Using the CRM system to track customer queries, prioritising the workload.
- Investigating customer and client queries
- Managing a queue of queries ranging from clients to customers.
- Adhering to company compliance and escalating any discrepancies to the compliance managers.
- Coordinating investigations into queries and complaints to reach a resolution.
- Inputting data

You will also need:

- Basic experience of Microsoft Excel.
- Experience within a Customer Service setting.
- To be able to write and speak in fluent English
- Have access to the internet at home should Covid-19 guidance require home working at any time.

In return our client offers:

- An hourly rate of £9.50ph
- Full time working hours (39 hours a week) between the hours of 8am and 6pm. This will be over 5 days out of the 7 and will include weekend working.
- Working on site in a safe working environment
- Free on site parking

If you have customer service or administration experience, can commit to a temporary, ongoing contract, and can start immediately then we would love to hear from you This role is ideal for those with transferable, customer service skills.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.



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