Partnership Assistant

2 weeks ago


Leicester, United Kingdom PPL PRS Full time

As a Partnership Assistant you will work with our third-party outsourced call centres and lead generation partners, supporting with sales and lead improvement through coaching, training, data analysis and stakeholder management.

The role is advertised as a 6 month secondment position.

**Responsibilities**
- To support Partners to deliver and exceed revenue targets through identifying improvements to messaging, data, call quality and tariff knowledge.
- Support call listening and coaching programmes to help drive improvements in quality, lead generation and revenue results.
- Work with Data & Dialler manager, Partner Exec and Sales Delivery manager to support with implementation of new data and Marketing campaigns
- Support internal departments that are impacted by the Outsourced call centre activity with call listening and complaints support
- Principle owner of daily/weekly/monthly reporting of all outsource partner activity for the New Business management team and partners
- Day to day support of OCCs including queries around tariffs, process, data and ad-hoc training requests
- Support Sales Delivery Manager with reporting and tracking costs and invoices from partners.
- Support Sales Delivery Manager to develop and implement engagement programme, incentives and regular communication with partners.
- To build and demonstrate business expertise and contribute to continuous improvement of licensing processes

**Experience & Skills**
- Experience of developing relationships and stakeholder management
- Knowledge of TheMusicLicence and internal systems and processes
- Ideally experience of telesales or customer service
- Proven track record of identifying ways to improve results
- Experience of reviewing results and flagging issues/concerns
- Experience in Call quality review and feedback
- Full driving licence - there will be some travel needed
- Competent in Microsoft Office


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