Operations Performance Leader

2 weeks ago

Wolverhampton, United Kingdom Royal Mail Group Full time

**Job reference number **297634**

Operations Performance Leader (OPL) - NW Midlands (WV Postcode Area)

Salary starting at £58,000, 18% bonus potential, 27.5 days annual leave and pension

Full time

Permanent

Royal Mail and Our Evolving Journey:
With a rich history and trusted reputation, Royal Mail is a prominent and respected brand in the UK. Our commitment to connecting people and businesses remains unwavering, and we are dedicated to delivering exceptional results for our customers.

As a thriving organisation, Royal Mail continuously adapts and enhances its operations. We cover every delivery point in the UK, with over 30 million daily customer touchpoints. With 165,000 employees, 80,000 PDAs, and 25,000 end IT users, we are on an exciting transformational journey. Our focus is on investing in security, processes, and people to drive growth, especially in parcel and packet volumes and online services.

At Royal Mail, we boast the largest "Feet on the Street" network, consisting of over 85,000 postmen and women. We are also proud to have the lowest reported carbon emissions per parcel among major UK delivery companies. Our commitment to sustainability is reflected in our investments in electric vehicles and drones.
The RMG Operations team is leading change throughout the organisation, defining and implementing new solutions, services, and ways of working. We seek talented individuals with experience working at scale and pace to join us in achieving our goals.

Role: Operations Performance Leader (OPL)
The Royal Mail Operations team is passionate about delivering exceptional service and outstanding experiences to our customers. We are seeking an Operations Performance Leader (OPL) who will play a critical role in driving performance improvement and cultivating a culture of accountability within our community of COMs (Customer Operations Managers). By joining Royal Mail, you will have the opportunity to make a significant impact by coaching, supporting, and developing COMs to enhance their leadership capabilities and drive continuous performance improvement. This role focuses on fostering collaboration, building networks, and empowering individuals to take ownership of their performance and compliance.

Job Purpose:
As an Operations Performance Leader, line managing a large team of managers you will provide performance coaching to a community of Customer Operations Managers (COMs) who are responsible for ensuring that all letters and parcels are delivered out of their own Delivery Offices. The OPL focuses on driving performance improvement and instilling a culture of accountability. You will collaborate closely with COMs, using performance data and feedback to identify areas for improvement and deliver targeted coaching interventions. Your role will involve utilising coaching toolkits, promoting continuous improvement, and supporting COMs in achieving unit performance goals. Additionally, you will foster collaborative networks, engage stakeholders, and champion learning and development opportunities to maximise performance across the community.

Key Responsibilities:

- Adopt a coaching approach to drive excellent customer service and maximise performance against key metrics and scorecard measures.
- Engage with Customer Operations Managers to provide coaching and support in areas requiring performance improvement.
- Deliver coaching interventions aligned with performance requirements, quality assurance, safety, fleet management, resource management, and change deployment.
- Utilise a scorecard dashboard to review and improve performance, making data-driven decisions.
- Enable operational excellence, continuous improvement, and consistency by empowering COMs to own and improve performance.
- Champion learning and development, enhancing the knowledge and capabilities of COMs to achieve unit performance goals.
- Foster a team culture of communication, celebrating achievements, and focusing on opportunities for improvement.
- Collaborate with the COM team to mobilise cover roles and Workplace Coaches, ensuring ongoing support and sustainability through networks.
- Foster collaborative networks and community clusters, facilitating knowledge sharing and best practices among COMs.
- Build strong relationships with trade unions, holding regular meetings to promote collaboration and address any concerns.
- Resolve conflicts and disagreements in accordance with dispute resolution procedures.

Qualifications and Experience Required:

- Expert operational knowledge of a logistics operation.
- Understanding of continuous improvement tools and techniques

**About Us**

At Royal Mail we connect companies, customers and communities across the country, delivering a ‘one-price-goes-anywhere’, universal postal service to more than 30 million addresses. As one of the UK’s leading companies, we are focused on being recognised as the best delivery company in the UK and across Europe.

Royal Mail are proud of our div

  • Senior Operator

    3 days ago

    Wolverhampton, United Kingdom Restore Full time

    **Business Unit: Digital** **Location: Wolverhampton WV14 0UJ** **Contract Type: Fixed Term Contract - Full Time** **Hours: 40** **Salary**: **£20,862.4** Restore Digital have a new, exciting opportunity to join our team as Senior Operator. As Senior Operator, you will be supporting the Section Leader in day to day running of the mailroom. You will be...

  • Heat Treatment Operator

    5 days ago

    Wolverhampton, United Kingdom Moog Inc. Full time

    Join Our Talent Community- Achieve remarkable things- Experience a culture that empowers and inspires- Create things that the rest of the world can only dream of- Moog culture is fundamentally about respect**Job Summary** - Moog are looking to recruit a Heat Treatment Operator to join us at our brand new, state of the art facility based in Wolverhampton,...

  • Cleaning Operative

    3 days ago

    Wolverhampton, United Kingdom Excellerate Services Full time

    **Excellerate Group is a dynamic, technology led market leader for the provision of soft services across the UK and Ireland.** **We are an industry disrupter delivering data driven, use based services to clients across a variety of sectors. Our growing success is built on creating bespoke dynamic solutions which have the ability to evolve and flex to the...

  • Cleaning Operative

    3 days ago

    Wolverhampton, United Kingdom Excellerate Services Full time

    **Excellerate Group is a dynamic, technology led market leader for the provision of soft services across the UK and Ireland.** **We are an industry disrupter delivering data driven, use based services to clients across a variety of sectors. Our growing success is built on creating bespoke dynamic solutions which have the ability to evolve and flex to the...

  • Heat Treatment Operator

    Found in: Talent UK C2 - 3 weeks ago

    Wolverhampton, United Kingdom Moog Full time

    Job Summary Moog are looking to recruit a Heat Treatment Operator to join us at our brand new, state of the art facility based in Wolverhampton, Staffordshire. As a Heat Treatment Operator at Moog, you will provide special processing support by processing components to the technical requirements of NADCAP accreditation, within an agreed time. With an...

  • Warehouse Operative

    1 day ago

    Wolverhampton, United Kingdom Recra Consulting Full time

    **_Recra are working in partnership with a market leader in vehicle safety systems, we are looking for a warehouse operative to join their team on a full time, permanent basis. _** Monday - Friday. **Role and Responsibilities** - Carry out packing and picking duties within the warehouse. - Ensure products are packed and picked on time and shipped on...

  • Head of Operations

    5 days ago

    Wolverhampton, United Kingdom Tyman Full time

    **Head of Operations** **Wolverhampton (i54 Business Park)** We are currently seeking a Head of Operations to join Tyman and you will play a pivotal role in leading the Warehouse, Manufacturing and SIOP teams whilst ensuring best practice and operational excellence. **What you'll be doing** - Provide strategic leadership to the operations teams. - Develop...

  • Head of Operations

    Found in: Talent UK C2 - 2 weeks ago

    Wolverhampton, United Kingdom Tyman Full time

    Head of Operations Wolverhampton (i54 Business Park)We are currently seeking a Head of Operations to join Tyman and you will play a pivotal role in leading the Warehouse, Manufacturing and SIOP teams whilst ensuring best practice and operational excellence.What you'll be doingProvide strategic leadership to the operations teams.Develop and implement...

  • Head of Operations

    Found in: Talent UK 2A C2 - 2 weeks ago

    Wolverhampton, United Kingdom Tyman UK & Ireland Full time

    Head of OperationsWolverhampton (i54 Business Park)We are currently seeking a Head of Operations to join Tyman and you will play a pivotal role in leading the Warehouse, Manufacturing and SIOP teams whilst ensuring best practice and operational excellence.What you'll be doingProvide strategic leadership to the operations teams.Develop and implement...

  • Head of Operations

    Found in: Appcast Linkedin GBL C2 - 1 week ago

    Wolverhampton, United Kingdom Tyman UK & Ireland Full time

    Head of OperationsWolverhampton (i54 Business Park)We are currently seeking a Head of Operations to join Tyman and you will play a pivotal role in leading the Warehouse, Manufacturing and SIOP teams whilst ensuring best practice and operational excellence.What you'll be doingProvide strategic leadership to the operations teams.Develop and implement...

  • Head of Operations

    Found in: Appcast UK C C2 - 2 weeks ago

    Wolverhampton, United Kingdom Tyman UK & Ireland Full time

    Head of OperationsWolverhampton (i54 Business Park)We are currently seeking a Head of Operations to join Tyman and you will play a pivotal role in leading the Warehouse, Manufacturing and SIOP teams whilst ensuring best practice and operational excellence.What you'll be doingProvide strategic leadership to the operations teams.Develop and implement...

  • Head of Operations

    Found in: Appcast UK C2 - 2 weeks ago

    Wolverhampton, United Kingdom Tyman UK & Ireland Full time

    Head of OperationsWolverhampton (i54 Business Park)We are currently seeking a Head of Operations to join Tyman and you will play a pivotal role in leading the Warehouse, Manufacturing and SIOP teams whilst ensuring best practice and operational excellence.What you'll be doingProvide strategic leadership to the operations teams.Develop and implement...

  • Head of Operations

    Found in: Whatjobs ES C2 - 1 week ago

    Wolverhampton, United Kingdom Tyman UK & Ireland Full time

    Head of Operations Wolverhampton (i54 Business Park) We are currently seeking a Head of Operations to join Tyman and you will play a pivotal role in leading the Warehouse, Manufacturing and SIOP teams whilst ensuring best practice and operational excellence. What you'll be doing Provide strategic leadership to the operations teams. Develop and implement...

  • Factory Operative

    2 days ago

    Wolverhampton, United Kingdom Masstemps Ltd Full time

    Our client, a prominent manufacturing company located in Wolverhampton, is seeking a skilled Factory Operative to join their busy team. As a Factory Operative, you will be responsible for performing a wide range of general factory duties including but not limited to operating machinery, monitoring production lines, inspecting finished products, and ensuring...

  • Factory Operative

    Found in: Whatjobs ES C2 - 1 day ago

    Wolverhampton, United Kingdom Masstemps Ltd Full time

    Our client, a prominent manufacturing company located in Wolverhampton, is seeking a skilled Factory Operative to join their busy team. As a Factory Operative, you will be responsible for performing a wide range of general factory duties including but not limited to operating machinery, monitoring production lines, inspecting finished products, and ensuring...

  • Factory Operative

    Found in: Talent UK 2A C2 - 2 days ago

    Wolverhampton, United Kingdom Masstemps Ltd Full time

    Our client, a prominent manufacturing company located in Wolverhampton, is seeking a skilled Factory Operative to join their busy team. As a Factory Operative, you will be responsible for performing a wide range of general factory duties including but not limited to operating machinery, monitoring production lines, inspecting finished products, and ensuring...

  • Forklift Operator

    Found in: Talent UK 2A C2 - 2 days ago

    Wolverhampton, United Kingdom Masstemps Ltd Full time

    Masstemps are recruiting on behalf of one of our busy clients in the WV6 area.We are seeking a reliable Bendi FLT Driver to join our team. The ideal candidate will be responsible for transporting goods and materials to various locations in a safe and timely manner.Responsibilities:- Safely operate company vehicles to transport goods to designated locations-...

  • Forklift Operator

    2 days ago

    Wolverhampton, United Kingdom Masstemps Ltd Full time

    Masstemps are recruiting on behalf of one of our busy clients in the WV6 area. We are seeking a reliable Bendi FLT Driver to join our team. The ideal candidate will be responsible for transporting goods and materials to various locations in a safe and timely manner. Responsibilities: - Safely operate company vehicles to transport goods to designated...

  • Forklift Operator

    Found in: Whatjobs ES C2 - 1 day ago

    Wolverhampton, United Kingdom Masstemps Ltd Full time

    Masstemps are recruiting on behalf of one of our busy clients in the WV6 area.We are seeking a reliable Bendi FLT Driver to join our team. The ideal candidate will be responsible for transporting goods and materials to various locations in a safe and timely manner.Responsibilities:- Safely operate company vehicles to transport goods to designated locations-...

  • Operations Manager

    Found in: Talent UK 2A C2 - 3 weeks ago

    Wolverhampton, United Kingdom Apollo Home Healthcare Full time

    Are you ready to take your career to the next level? Why not consider a move into complex clinical homecare?We’re looking for an exceptional healthcare leader to join our team as an Operations Manager, within our well established office in Wolverhampton. The role of Operations Manager is diverse and fast-paced and plays a crucial role in the operation's...