Customer Service Controller

3 days ago

Northampton, United Kingdom Auto-Rescue Logistics Full time

**Evening Customer Service Controller - Part Time / Evenings & Alternative Weekends**
**Northampton, NN3**
**£12.00 per hour - Holiday accrued based on working hours + benefits**

**Customer Service Controller**

Auto-Rescue Logistics (ARL) provides 24/7 vehicle recovery & breakdown services to motor insurers, car and commercial fleets, salvage companies, transport and coach operators, and body shops. ARL also provides an out of hours insurance claims and call handling service to motor insurers and accident management companies.

**We are looking for someone who**:

- Is helpful and confident on the telephone
- Can use their own initiative
- Can work as part of a team as well as independently
- Can provide quality customer care and understands the importance of a good customer journey
- Is reliable
- Is willing to learn
- Is methodical and conscientious
- Can multi-task and be proactive
- Has a positive outlook to life and your career

**Duties include**:

- Handling incoming and outbound calls - dealing with businesses and the motoring public
- To provide accurate and relevant information to various involved parties on a regular and timely basis
- Arranging vehicle recoveries as per customer requirements
- Dealing with ongoing recovery cases and assisting with any issues that may arise
- Arranging assistance for breakdown customers
- Taking inbound calls relating to insurance claims and processing the calls accordingly
- Building customer relationships and providing second to none customer service

**Required Education, Skills and Qualifications**

Given the nature of the role you should have a confident approach and good telephone manner to speak with businesses and the motoring public. A helpful attitude and enthusiasm are essential when joining us. You must also have experience using Microsoft programmes such as Outlook and Word. We offer full in-house training with support and guidance, no previous experience within this sector is necessary.

You will be required to work during the daytime during your induction and training, this can be up to 4 weeks.

**Working Hours**: We work to a six-week rota, so you know your shifts well in advance. You will be working 5 - 11pm 3 evenings a week and 8.5 hour shifts every other weekend between the hours of 9:30am and 11pm.

**Benefits**
- Fantastic in-house training is provided which includes a mentoring stage, so you feel comfortable and confident before you start working independently
- Company pension scheme
- Free on-site staff parking
- Contributions towards eye tests and glasses
- Casual dress code for our evening and night team
- Private health insurance
- Death in service insurance
- Additional holiday days are awarded for length of service

We currently have a hybrid working model in place, working two days in the office and the other days remotely.

Your training will be conducted in office for the first two months, once ready to work independently, you will begin your hybrid working.

You will need to have a smart phone/tablet to allow us to video call when needed, as well as a working space at home and a good internet connection.

All IT equipment will be provided and will need to be collected from our office.

**Job Types**: Part-time, Permanent

**Salary**: £12.00 per hour

Expected hours: 25 per week

**Benefits**:

- Company events
- Company pension

Schedule:

- Monday to Friday
- Weekend availability

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: Hybrid remote in Northampton, NN3 6RW

Application deadline: 12/04/2024

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