Inbound Customer Service Advisor
2 months ago
We are seeking a skilled Claims Specialist to join our Client's dynamic and growing claims department.
As an Inbound Customer Service Advisor for Claims Department, you will be responsible for providing exceptional customer service to clients who are filing claims. You will be the first point of contact for clients, and will be responsible for providing accurate information, answering questions, and resolving issues related to their claims. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.
**Responsibilities**:
- Provide excellent customer service to clients who are filing claims, ensuring that all inquiries are handled in a timely and professional manner.
- Process and document all customer interactions accurately and efficiently in the system.
- Collaborate with other teams to resolve complex issues and ensure that customers receive timely and effective solutions.
- Meet or exceed established performance goals and metrics, such as average handling time, first call resolution, and customer satisfaction scores.
- Identify and report trends in customer inquiries and issues to the appropriate teams, and recommend improvements to processes and procedures as needed.
- Maintain up-to-date knowledge of products, services, and processes related to claims, and share knowledge with colleagues as needed.
- Provide feedback to management on areas for improvement in customer service, training, and operations.
**Qualifications**:
- 1-2 years of experience in a customer service or call center environment required; experience in the insurance industry or claims processing is a plus.
- Excellent verbal and written communication skills, with the ability to effectively communicate with clients and colleagues at all levels.
- Strong problem-solving and decision-making skills, with the ability to work independently and as part of a team.
- Must be detail-oriented and able to multitask in a fast-paced environment.
- Ability to maintain a positive attitude and remain calm and professional under pressure.
- Knowledge of claim policies and procedures is a plus.
Great Opportunity, Interested? Call me om 0151 908 0013 - Ask for Sha
**Job Types**: Full-time, Permanent
**Salary**: £19,048.00 per year
**Benefits**:
- On-site parking
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Yearly bonus
Work Location: One location
Reference ID: Sha CP
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