On-line Testing Receptionist

MAIN PURPOSE OF POST
- To provide a comprehensive administrative support service to the outpatients clinics
- To assist in the administration of the on-line testing service
- To provide excellent customer facing service at all times at reception areas.

DUTIES AND RESPONSIBILITIES
- Coordinate requests from patients and clinical staff to book appointments into Inform and other systems at times appropriate to individual patient request, clinical priority and procedure using a knowledge of clinical procedures and booking systems toresolve appointment arrangement conflicts and minimise patient journeys.
- Maintain high levels of customer service at all times delivering compassionate excellence
- Provide appropriate information and instructions to patients and carers and healthcare staff regarding a range of sexual health department procedures.
- Enter relevant clinical and demographic information into clinical database system (Inform) or other PC based systems (e.g. Microsoft Access/Excel).
- Arrange patient transport/translators where appropriate in line with Trusts protocol.
- Take part in the covering of reception area welcoming patients and ensuring they are checked in and out of clinic in a professional and courteous manner.
- Ensure that all appointments are checked in/out and that appropriate coding is completed to ensure Trust income is secured.
- Ensure full patient clinic lists are updated and generated a minimum of 24 hrs prior to clinic