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Employee / Colleague Experience Lead - Workplace
4 months ago
**Job Title**:Workplace Colleague Experience Lead EMEA
**Job Location**:Canary Wharf or Sunbury-on-Thames (Travel between sites and to abroad sites
- 10%) (Abroad sites: Hungary, Germany, Spain)
**Contract Length**:12 Months (Possibility of extension)
**Industry**:Oil and Energy, Workplace Experience
**Working hours**:7.25 / 36.25 hours (Minimum 3 days in the office, 2 from home)
- _
**Role Overview**:
The Workplace team are accountable for managing the end-to-end property lifecycle for bp’s corporate office portfolio. Operating in 50 plus countries and over 100 diverse locations the team are central to the transformation of the workplace experience and the associated services. The team have an ambitious transformation agenda across our key locations.
The Workplace Colleague Experience Lead EMEA is responsible for the regional curation and delivery of amenities on behalf of bp’s colleagues and customers, within our Workplaces, in order to transform and improve their experience.
The role will support operational teams, setting the standard of service delivery across the EMEA region and supporting globally Colleague Experience projects. The team will be responsible for delivering services, both directly and with our Vested service providers, across the entire Workplace Services (WS) portfolio. The curation of services will provide a cohesive feeling from site to site and create a bp ‘vibe’, they will get things done consistently right first time, take pride in their work.
Services will include, but not be limited to:
- Catering
- Experience Services
- Events
- Workplace Innovation
- Workplace digital services
- Colleague/Customer Experience
- Campus Vibe (Community feel)
- DEI - inclusive and accessible work environment
**What you will do**:
- Provide direction, in line with bp’s strategy to attract and retain talent, in innovation, curation and design of the workplace service experience, for the overall suite of services.
- Oversee the delivery of the curated Colleague Experience across the EMEA portfolio, delivering services that are asset and transaction cycle appropriate, flexible, innovative and market leading.
- Ownership of the delivery of assigned CX projects via our partners
- Support regional operational teams, being the SME in colleague and visitor experiences.
- Engage with EMEA workplace stakeholders to implement planned outcomes that will create an end-to-end seamless experience, while providing continuous regional reporting to gain support for strategic investment programmes.
- Work with Vested regional partners to determine and manage the Colleague Experience strategy, services and budgets, and assist in the creation of a global ‘playbook’, while allowing for cultural nuance
- Ensure delivery of key financial targets against regional budgets and customer cost targets through effective commercial oversight, innovative approaches, market insight and collaboration
- Build strong collaboration with Innovation and Engineering, People & Culture and businesses to ensure that all Colleague Experiences services requirements within the curated experiences are met.
- Support the global CX team and initiatives across all Workplace regions as and when required.
**What you will have**:
- Demonstrable experience in achieving results in diverse cultures and drives an inquisitive yet respectful mindset whilst promoting innovation and continuous improvement.
- Previous experience of high-level business service curation, preferably in a global enterprise or regional setting with a diverse range of operations, end client types and installations
- Entrepreneurial thinking, demonstrating extensive understanding of business interconnectivity and the ability to act upon this understanding.
- Outstanding stakeholder engagement skills, building sustainable networks of using high Emotional Intelligence
- Respectful of diverse cultures and perspectives and promoting innovation and continuous improvement
**Desirable**:
- University or technical college degree in Hospitality Management or equivalent professional experience
- Significant experience working within professional business service curation design and delivery, for a global/multinational organization.
- Experience and understanding of the workplace environment, connected to wider industry practices to bring best practice.
- Innovative approach to service delivery to the highest details and standards
- Demonstrable understanding of value and resulting budgeting skills
- Experience of leading diverse and remote teams of service providers
- We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status._
