Fraud Team Leader

6 months ago

Bolton, United Kingdom Keoghs Full time

As Fraud Team Leader, you will work collaboratively with Lead Lawyers and Supervisors to lead, encourage, mentor and develop all members of the team to their maximum potential, ensuring the team meets internal and client objectives and delivers market-leading counter-fraud results. To continuously improve the quality and outcome of work undertaken in your team.

**Key Accountabilities**
- Key Accountabilities
People Leadership:

- Plan and distribute workload across the team in line with Lead Lawyer recommendation, paying appropriate attention to individual team member’s current capability, to ensure the timely and profitable completion of cases.
- Support the team by effectively dealing with all aspects of people management, welfare concerns, sickness and proactive performance management. Create a culture of engagement and positively improve morale.
- Drive a consistent and effective structure of communication across the team.
- Hold team meetings at least monthly to cascade information, gather feedback and improve engagement
- Meet regularly with each team member to discuss performance and ensure appropriate support and development.
- Agree objectives to include a personal development plan and facilitate opportunity to develop.
- Conduct bi-annual performance reviews and regular career development discussions supported by a PDP
- Ensure all Team members achieve all financial and other objectives
- Manage the on boarding of new recruits, ensuring their effective introduction and integration to the team, internal processes and client requirements and fraud strategies.
Technical, Quality and Client Delivery:

- Working with Lead Lawyers to devise and deliver a plan to ensure all client and internal KPI’s are achieved or exceeded.
- Implement and ensure compliance with specific fraud strategies provided by Lead Lawyers in order to achieve very best claim outcome and improve kick out rates.
- Ensure compliance with all client MI requirements
- Provide specific client briefs and updates.
- Complete projects and process updates in order to improve current operating practices and/or to address specific client issues as and when arise.
- Implement Keoghs policies, procedures and local initiatives, including actions arising from audits, to effectively inform and engage staff to perform to the desired standards.
- To work in conjunction with Supervisors to ensure the delivery of a quality product to clients which is in accordance with Keoghs best practices and meets client and internal KPI’s.
- Ensure compliance with benchmarks set by Keoghs and by clients whilst driving settlement and ensuring quality of delivery
- Identify and implement appropriate learning activities to ensure the achievement of appropriate authority levels and the ongoing development of all team members.

Operational management:

- Manage client finances, controlling team costs, to ensure that work is delivered profitably and that cash flow is maximised. Monitor and ensure that bill approval, client account balances, 10 week WIP and other financial measures are kept within target including write offs.
- Ensure all Team member meet or achieve all financial objectives
- Act as the first point of contact for client complaints, taking action to resolve issues as swiftly and effectively as possible, either by taking local action or by appropriately escalating through the IRF Process and notifying the relevant CAM.
- Embed best-practice usage of the firm’s case management system across the team, monitoring critical actions and escalations to ensure all client and procedural requirements are met.
- Embed and own management of all risk and compliance processes in the team.
- Manage WIP in accordance with the firm’s processes.
- Deal with all incoming post and file allocations
- Deal with transfer of cases where required, working with Lead Lawyer to minimise impact to client service.
- Recruit the best talent to replace leavers or meet growth needs by conducting interviews
- Proactivity manage team capacity and advise BUD on recruitment needs in line with open volumes, incoming volumes, optimum caseloads and compositions

To ensure compliance with the SRA Standards & Regulations.
Working Hours
35 hours per week
Monday - Friday 9am - 5pm with 1 unpaid hour for lunch.
Primary location for this role is Bolton, Parklands Office. We are agile workers and attend the office at least 1 day per week.

**Experience, Skills and Qualifications**
- Recruitment Criteria:

- Experience of financial management of a team driving improvement in productivity, cycle times and hours worked
- Proficient in all stages of the litigation process
- Proven experience in organised fraud and/or motor fraud strategies, fraud intelligence and/or fraud file handling is desirable
- Demonstrate some prior experience of;
(i) Successfully leading a project or a team to deliver on outcomes in insurance/legal sector
(ii) Developing others through identifying learning requirements a

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