Care Coordinator

3 months ago


Ware, United Kingdom Caremark East Hertfordshire & Broxbourne Full time

**Reports to**

Care Manager

**Summary of role**

Responsible for implementing field based quality control systems and providing support to all Care & Support Workers within a defined area.

**Principal responsibilities**
- Answering all incoming telephone enquiries.
- Ensuring all information is kept up to date on Care & Support Workers.
- Processing new client referrals.
- Preparing appropriate documentation for Field Care Supervisors.
- Permanent allocation of Care & Support Workers to all client visits and ensuring all visits are always covered.
- Ensuring Rota’s are sent out in a timely manner; ensuring rota and availability of Care & Support Workers are dealt with promptly.
- Monitoring of care visits logging in and out times.
- Administration of all Individual Care & Support Agreements.
- Maintaining client and Care & Support Worker office files and ensuring that they are always up to date.
- Maintaining computer systems, to be kept up to date at all times.
- Ensuring all Clients and Care & Support Worker documentation and electronic records are kept up to date at all times.
- Ensuring all other records are kept up to date.
- To work closely with the Field Care Supervisor; supporting where required with some of the Field Care Supervisor’s role.
- Be part of the Emergency On-Call on a rota basis. This will require holding the Emergency On-Call Phone, dealing with queries received on this line and records being kept. Completing Assessments if required. Supporting staff and clients in the field if required.
- To cover care visits when required.
- To ensure compliance with all office systems and procedures.
- Production of reports and management information as required.

**Benefits**
- Full training provided
- Opportunities for further professional development
- 28 days holiday, inclusive of bank holidays
- Paid mileage
- Pension Scheme

**Job Types**: Full-time, Permanent

**Salary**: £23,400.00-£27,620.00 per year

**Benefits**:

- Company pension
- Employee discount
- Referral programme

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Ware: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Home care: 2 years (preferred)

Licence/Certification:

- Driving Licence (required)

Work authorisation:

- United Kingdom (required)

Willingness to travel:

- 25% (required)

Work Location: In person

Reference ID: CEHB_CC_040424


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