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1st Line Support Consultant

4 months ago

Henley in Arden, United Kingdom Case Management Solutions Group Ltd Full time

**We are the leading provider of case management software for the social housing industry in the UK and Ireland for the management of all forms of community safety concerns. REACT, developed over many years with the feedback and help of hundreds of organisations and thousands of real case officers.**

We are lucky enough to have the most amazing set of clients across the UK. They love our product but occasionally they get stuck and need help navigating the system and sometimes they have a more technical issue. This is where you come in, you will know the system inside out and be able to help them solve their problem. You will perform full training of the system both user training and super user training which includes configuring the system to meet their service agreements.

Once you have the system mastered, there will be an opportunity to get involved in other areas, designing, implementing training videos. Customer satisfaction surveys. Initiating and managing projects, such as implementations, upgrades, patch updates.

This is a home-based role as our employees prefer to work from home, but we get together socially to encourage team working.

Our clients are generally from the housing world and they deal with ASB and safeguarding issues as part of their role. If you have a background in housing this is would be beneficial.
- Excellent communicator both verbally and written.
- A lot of our work involves Microsoft Teams Meetings and therefore you must feel confident presenting via this medium
- Strong problem-solving ability.
- IT Helpdesk role OR practical work experience in a Customer Services role
- Excellent time management, a talent for multi-tasking and prioritising workload
- Professional presentation
- Not essential but would be an advantage. Basic SQL skills including Database backup & Restore. SQL user account creation. Simple read only SQL query statements for data investigation.

1st interviews will be held via MS Teams and 2nd interviews will be held in person.

**Salary**: £23,500.00-£25,000.00 per year

**Benefits**:

- Private medical insurance
- Work from home

Schedule:

- Monday to Friday

Application question(s):

- What interests you about this job?

**Education**:

- A-Level or equivalent (required)

**Experience**:

- Technical support: 1 year (required)
- Customer service: 3 years (required)

Work Location: Hybrid remote in 17 High Street Henley in Arden

Application deadline: 28/04/2023
Reference ID: CMSG01/23
Expected start date: 29/05/2023