Retailer Customer Service Supply Chain Manager

3 weeks ago

Mirfield, United Kingdom Elevation Recruitment Group Full time

We are delighted to be partnering with one of the region's largest manufacturers as they look for a new Manager to join their Supply Chain Operation. This is a NEW role to the structure that will report into the Director and manage a team of people withfirst class services to it's Customers.

**Salary**:

- £45,000 - £48,000
- Pension, Holiday, Private Health & Benefits
- Permanent
This is a crucial role that will involve overseeing a very successful Customer Service and logistics team, so it is imperative that this person has previous management experience from a logistics and supply chain environment, specifically distribution to UKCustomers.
The Retailer Customer Service Supply Chain Manager) is a Supply Chain Manager position and requires leadership and direction to the specialist Customer Services and Logistics team and will develop and coordinate the day-to-day team activities to ensure firstclass customer service on all accounts.
Key tasks will include leading a team responsible for direct interaction with customers, encompassing but not limited to; proactive customer service, problem solving, customer follow up, interaction with sales colleagues and equally as important, ensuring thatOperational Centres have all of the necessary information (including systematic information) to be able to execute on the customers behalf.
The Retailer Customer Service Supply Chain Manager will provide front line support for Customers and to ensure that Customers are satisfied with products, services and relationships.
Duties & responsibilities will include:

- Support set up and stabilisation of new work & customer accounts
- Assisting the Customer Services Manager in managing the team
- Closely coordinating team resources and training, including coverage for sickness and holidays
- Ensuring close cooperation with site management as well as Operational teams, ensuring an excellent customer experience
- Maintaining discipline within the department, in line with company policies and procedures
- Actively encouraging the training, personal and career development of the departmental team, through the annual Performance Review process and regular review of industry training and certification regulations
- Coaching, mentor and manage the team in line with company behaviours
- Focusing on improving customer satisfaction by delivering high quality services
- Escalating operational issues which cannot be resolved to the Customer Service Manager
- Working collaboratively with local Sea Logistics field sales team to ensure thorough on-boarding and retention of Customers including direct visits to Customers
- Ensuring service excellence by leveraging a high level of logistics, forwarding and market knowledge
- Contributing as process owner to continuous improvements around processes and controls ensuring lean and cost-efficient methods are adopted
- Compiling monthly KPI reports as required
- Performing & documenting regular team meetings, 1-2-1 discussions and performance reviews/personal development programs
- Ensuring all team members have adequate tools, equipment and training to perform their tasks
**Requirements**:

- Management experience in the Transport and/or Logistics sector, ideally with a focus on Sea Logistics
- Leadership experience in managing a variety of teams
- Proficient with MS Word, Excel, and PowerPoint
- Excellent written and verbal skills
- This position will be based at the site but may also include national travel on occasion to suppliers
Retailer Customer Service Supply Chain Manager
Mirfield, Wakefield, Dewsbury, Huddersfield, West Yorkshire
Elevation Recruitment Group's Procurement and Supply Chain division work with a vast range of businesses across Yorkshire and Humberside, Lincolnshire and East Midlands regions.

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