Order Processor

1 month ago


Leeds, United Kingdom Route 1 Recruitment and Training Full time

**Temporary Full-Time Vacancy**

**Monday to Friday 37.5 hours per week**

**Working hours are 8:30 - 17:00 or 8:00 - 16:30**

**33 Days holiday (including bank holidays)**

**Salary - £12 per hour**

The objective of the role is processing and managing Customer orders received via E-mail and their website, ensuring orders are processed to meet the Customer’s known requirements and meet the companies on time and in full targets.

**The role in brief but not limited to**:

- Order processing - accurately process customer orders with relevant quantities prices and charges
- Manage orders to meet Customers known requirements
- Ensure orders are despatched on time and in full
- Ensure customer queries, concerns, and complaints are answered and logged appropriately in the relevant database
- Manage Customers expectations in a proactive manner and assist with their queries through to resolution
- General Account Management duties.

Previous experience within a fast-paced Customer Service environment, confidence in dealing with people on the phone, the ability to multi-task, use of SD module with SAP, and knowledge of inputting and using Excel spreadsheets would also be an advantage but not essential.
- Route 1 are acting as an employment business in relation to this vacancy advert._
- Route 1 acts as an employment business for the supply of temporary workers and as an employment agency for permanent recruitment._
- This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior consent from Route 1._

**Salary**: £12.00 per hour

Schedule:

- 10 hour shift
- 8 hour shift
- Monday to Friday

Work Location: One location

Reference ID: Customer Service Assistant


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