Maintenance Administrator

The Bridle Group is one of the UK’s largest vehicle leasing specialists. We take great pride in our customers choosing the right vehicles. We have big goals for the future, so we are looking for someone who is ready to meet the challenges of the job and enable us to enjoy ongoing success.

We have an exciting opportunity for two Maintenance Administrators to join our Cannock office.

Your primary focus is to assist with the administration of our maintenance for all vehicles contracts across the UK. As one of our Maintenance Administrators, you will ensure our customers are scheduled with speed and efficiency, you will be goal orientated and care about delivering quick results, tackling problems head-on, and making well rationalised decisions. This is a fast-paced role with the drive to get customers' maintenance scheduled as quickly and successfully as possible.

You will also be speaking to customers to assist with any bookings for example routine service, tyre replacement and routine maintenance and supporting the team to resolve any problems as well as recording client information on our CRM.

**A typical day in this exciting and varied role includes**:

- Liaising with customers (both domestic and commercial).
- Liaising with maintenance contractors to plan work
- Raising purchase orders.
- Monitoring open planned maintenance jobs, and ensuring they are closed in a timely manner.
- Liaising with the regional Dealerships to help co-ordinate works.
- Administration and filing of all maintenance compliance and inspection reports and paperwork
- Maintain and work in a safe environment with a positive attitude to your own and colleague's safety
- Any other administration duties required to fulfil the role.

**About You**

We need you to be:

- Team player
- Excellent customer service
- Strong communication skills, both written and verbal
- Previous helpdesk experience (preferred)
- Demonstrable experience in general administration role.
- Ability to adapt to a changing environment and comply with internal and external business processes.
- Eye for detail
- Excellent time management skills and be a forward thinker with the ability to plan with strong organisational skills in a fast-paced environment.
- Ability to work under pressure, with the aptitude to think on your feet and resolve issues that may arise.
- Previous helpdesk experience within the automotive industry is desirable, but full training will be given.