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Customer Service Agent
4 months ago
Job Title**:Customer Service Agent**
Reports to**:Assistant Customer Service Manager**
Hours**:40 per week working between 08:30 to 17:30 Monday to Friday**
Location**:Carlisle**
Salary**:£23,880 to £24,380 per annum dependent on industry experience.**
A salary progression scheme rewarding a combination of skills, values, industry experience and length of service is applicable.
**About Carlisle Brass**
We are one of the UK’s most recognised architectural hardware brands, synonymous with architectural ironmongers, builders’ merchants, and major DIY retailers since 1986.
Located in Cumbria, home of the English Lake District, we operate a next day service, nationwide and beyond. We are passionate about our products, people, and customers.
Carlisle Brass are part of the ASSA ABLOY group, the global leader in access solutions.
**Purpose of the role**
To provide an industry leading and customer-focused service to our customers while delivering and exceeding personal and departmental Key Performance Indicators (KPIs). You will provide customer service excellence, championing the Carlisle Brass and Eurolite brands through a variety of communication channels to our customers.
The core function of your role will support our sales growth and customer satisfaction targets to maintain our position as the UK’s largest specialised developer of door and window furniture for both residential and commercial properties. Your role will also involve working closely with our Cylinder Workshop department, as well as the Eurolite range of products to the electrical wholesale market.
**Key responsibilities**
- Ensuring customer orders across all communication channels are processed quickly and efficiently to ensure a smooth order flow to the warehouse.
- Providing detailed product and service information to our customers.
- Ensuring that problems are resolved, and enquiries are dealt with fully.
- Achieving, maintaining and improving KPI’s, both departmental and personal.
- Maintaining customer records by updating account information.
- Building positive relationships with customers and our sales teams.
- Processing and supporting our Managed Account Customers via a variety of software packages, web processing and EDI ordering where necessary.
**Skills, competencies, qualifications and personal experience**
- A mind-set that always puts the customer first.
- Excellent written and verbal communication skills.
- The ability to manage multiple priorities and deadlines.
- Strong MS Office skills.
- Commercial acumen.
- A mind-set for continuous improvement.
- Used to a busy and vibrant environment.
- A proven track record of hitting targets.
- Used to working as part of a team.
**Please note that all job descriptions are for guidance only and can change as and when the needs of the business dictate.**
**Job Types**: Full-time, Permanent
Pay: From £23,880.00 per year
**Benefits**:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Referral programme
- Sick pay
Schedule:
- Day shift
- Monday to Friday
**Experience**:
- customer service: 1 year (preferred)
Work Location: In person
Application deadline: 19/04/2024
