IT Cloud Engineer

2 weeks ago

StokeonTrent, United Kingdom Crimson Full time

IT Cloud Engineer required for a well-established, leading organisation with offices based in Stoke-on-Trent. You will be required to provide support, guidance, and technical expertise when resolving 3_rd_ line tickets alongside the IT support team.In addition to this, you will be responsible for the deployment of robust, flexible, technical solutions across the business.

**This role is hybrid so you will have the opportunity to work from home 3 days/ week.**

**Key responsibilities include**:

- To respond to 3_rd_ line incidents in a timely fashion operating within SLA's, ensuring adherence to all service management processes.
- Acting as a bridge, as the internal technical lead to help steer the 3_rd_ party partners to an Azure cloud native architecture.
- Analyse and make recommendations to improve Azure infrastructure, network, and reliability of systems.
- Hands-on technical depth enables direct oversight, problem-solving skills, and participation in complex infrastructure implementation, system upgrades, and operational troubleshooting.
- Develop and maintain cloud solutions in accordance with best practices.
- Responsible for capacity planning and proposing the required resources to existing various (Azure) virtual infrastructure such as optimisation activities.
- Ensure efficient functioning of data storage and process functions in accordance with company security policies and best practices in cloud security.
- Responsible for system and data backups restores and DR tests, taking ownership of data integrity enabling DR processes and business continuity.
- Mentor and coach colleagues and provide peer-to-peer learning, as required.

**Key skills required**:

- At least 5 years' experience in a 3_rd_ line IT support role, as well as experience developing cloud infrastructure.
- Knowledge of administering and supporting Azure AD, Azure IaaS/PaaS.
- Proficient in Windows Server /2012/2016/2019+.
- Experience with Active Directory (AD) and Group Policy (GPO) and SQL Server.
- Ability to manage and develop InTune services and policies.
- Experience managing backup/recovery solutions (Veeam & Azure Backup).
- Knowledge of at least one scripting language (e.g., PowerShell).
- Strong customer service experience with exceptional communication skills with the ability to communicate clearly to both technical and non-technical audiences.

**Salary**:
Crimson is acting as an employment agency in regard to this vacancy.

**IT Cloud Engineer - Infrastructure/Cloud - Stoke-on-Trent

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