Guest Services Assistant

3 weeks ago


Grimsby, United Kingdom Away Resorts Full time

**Location**:Cleethorpes Pearl

**Salary**:£9.91 per week

**Hours**:24 per week - Flexible - Some Evenings/Weekends Required - Seasonal Contract

**What we need in a nutshell**

We want you to make our guests feel personally welcomed, cared for, and inspired to have their best holiday ever, from the moment they check in to the moment they leave.

**Some of the background**

We’re not your average holiday company. Our guests come to our UK resorts to experience a world away from their day-to-day. When they are with us, they play crazy games, enjoy show-stopping entertainment and live in the moment. Our job is to surprise and delight them at every turn.

As Guest Services Assistant, we need you to be the person who delivers delight when they arrive and check in, whenever they need help and, crucially, when they have a complaint (it’s rare, but it happens).

**The nitty gritty of what you’ll be doing**

Working as part of our slightly bonkers team of holiday heroes, you will be helping the Guest Services Manager to run the Guest Services department.

This will see you spending lots of your time with guests; meeting and greeting them, checking them in, making holiday bookings, and resolving their complaints so that they walk away with a smile.

And who knows what else you may find yourself doing. If you’re happy to help even when it’s ‘not your job,’ you’re our sort of person.

One more thing holidays happen at holiday times, so you will need to work your magic on evenings, weekends and bank holidays too.

**Skills, experience and qualities you’ll need**

Customer service skills and experience are a must Preferably in the hospitality sector.

Match that with a confident, outgoing personality, incredible organisation skills and a high degree of resilience under pressure, and you’re most of the way there. You will also be comfortable multi-tasking, working as part of a team and solving problems using your own initiative.

A key part of your job will be to ensure changeover days are seamless. As well as qualities we’ve already mentioned, you will have great communication skills, as you will be dealing with different departments and will need to resolve issues, get results and pass on correct information.

It’s about your values too. We have a can-do, fun loving, people centred ethos here at Away Resorts, which is captured by our holiday heroes’ mantra of Attentive Amazing Lovers - if that’s fired up your curiosity, have a read about it here and decide if it describes you.

**Nice to have but not essential**

It would be great if you tick some of these boxes too (but we won’t hold it against you if you don’t).
- Experience of using booking systems, especially Parcvu
- Holiday park experience

**Good Luck**

INDLP



  • Grimsby, United Kingdom Away Resorts Full time

    **Location**:Cleethorpes Pearl **Salary**:£10.42 per hour **Hours**:24 hours per week - Flexible Work Pattern Available - Some Evenings/Weekends Required - Seasonal Contract **What we need in a nutshell** We want you to make our guests feel personally welcomed, cared for, and inspired to have their best holiday ever, from the moment they check in to the...


  • Grimsby, United Kingdom St James Hotel Full time

    Hotel General Assistant The St James Hotel is looking for a Hotel General Assistant to join our driven and highly motivated team and to work closely with several departments to create the company experience for our guests. We are seeking multi **Responsibilities**: - To assist our Maintenance team with indoor and outdoor areas of the hotel, which includes...

  • Catering Assistant

    7 days ago


    Grimsby, United Kingdom GSL Education Full time

    Role: Catering Assistant Location: Grimsby Start date: Immediate Start required **Salary**: £65 - £85 per day **About Us**: We are committed to providing our students with the best possible educational experience. As part of our dedication to excellence, we are seeking an experienced Catering Assistant to join a dynamic team. This role is pivotal in...


  • Grimsby, United Kingdom Away Resorts Full time

    **Cleethorpes Pearl Holiday Park** **Hours**:Part time** - **upto** **16 Hours per week **Remuneration**: £10.42 per hour **Contract Type**: Seasonal - Variable Hours **What we need in a nutshell** We want you to make our guest accommodation so clean that it sparkles. So clean that when guests open the door for the first time, we can hear them say...

  • Kitchen Assistant

    15 hours ago


    Grimsby, United Kingdom St James Hotel, Grimsby Full time

    **St James Hotel** **Kitchen Assistant** **Job description** This hotel is situated in the heart of the town centre and is part of a well-established group, it boasts 123 bedrooms along with a bar, dining areas and conference facilities attracting both business and leisure based guests. We are currently looking for a Kitchen Assistant on casual basis to...


  • Grimsby, United Kingdom Stallingborough Grange Hotel Full time

    Responsibilities: - Collaborate closely with the Events Manager to ensure the smooth execution of events and weddings - Provide exceptional customer service, address guest enquiries, and ensure a warm and welcoming atmosphere - Contribute to creating a positive and enjoyable atmosphere during events, enhancing the overall guest experience - Demonstrate a...

  • Party Host

    1 month ago


    Grimsby, United Kingdom Slime Scene Full time

    **Duties** As a Party Host, you will be responsible for creating a fun and memorable experience for guests at our parties. Our parties are predominantly slime-making parties, held at play centres, community venues and private homes. Duties include: - Greeting and welcoming guests upon arrival - Managing the flow of the event and ensuring all activities run...

  • Food Service Assistant

    15 hours ago


    Grimsby, United Kingdom Sodexo Full time

    Job Introduction As a **Food Service Assistant** at Sodexo in** Oasis Wintringham Academy**, you are the face of the service operation. This role includes the preparation and serving of our various menus and ensuring all working areas are kept clean and tidy at all times. Your cheerful approach and customer service skills will make you a key part of the...

  • Marketing Assistant

    1 month ago


    Grimsby, United Kingdom Blue Tower Services Full time

    Join our dynamic marketing team as a Marketing Assistant at Jobs-in and help drive our brand to new heights! We are seeking a talented individual with experience in CRM management, social media marketing, PPC advertising, and basic graphic design. About Us: Jobs-in is one of the fastest growing companies in the job board industry, known for delivering...

  • Office Assistant

    1 month ago


    Grimsby, United Kingdom Refrigeration and site services Ltd Full time

    Accounts and office assistant The accounts and office assistant will work alongside the office manager to ensure all administration duties are met. The role will involve the proof reading and costing of service engineer reports. Compiling job/project information from engineers into relevant folders. Updating SAP Making reservations for hotels, ferry...


  • Grimsby, United Kingdom Bannatyne Health Club Full time

    Front of House Assistant (MAT Cover) - Humberston Job Title : Front of House Assistant (Maternity Cover) Hours : 12 hours per week, over 2 days Rate of Pay : £11.44 per hour Location : Humberston About the Role We are currently looking for a Front of House Assistant to complement the existing dynamic and motivated team on reception. As this...


  • Grimsby, United Kingdom Finsbury Legal Appointments Limited Full time

    Duties include: - Handling all incoming customer queries and questions - Providing the appropriate service and information or referring clients to another department - Solving problematic issues that may arise - Resolving customer complaints and issuing refunds as needed - Maintaining an accurate database - Checking product availability - Handling payment...

  • Night Auditor

    17 hours ago


    Grimsby, United Kingdom Holiday Inn Express Grimsby Full time

    Bright, modern & bustling 80-bedroom hotel in the heart of Great Grimsby. Holiday Inn Express® Grimsby hotel is in the centre of Grimsby just a four-minute walk from Grimsby Town station. From here you can catch direct trains to multiple hotspots and the hotel is only a 25-minute drive to Humberside Airport. With a huge range of shops and eateries,...

  • Kitchen Assistant

    4 weeks ago


    Grimsby, United Kingdom 15ten15 Full time

    We are currently recruiting for a Kitchen Assistant to ensure that the kitchen and related areas are always maintained in a clean and safe condition, observing and maintaining food hygiene standards and safety rules. You’re a good team player who takes pridein their job and is happy to go the extra mile. Led by the Head Chef, you will make sure all...

  • Deputy Manager

    2 days ago


    Grimsby, United Kingdom Stonegate Group Full time

    Location- Farmhouse We are looking for experienced leaders who know how to be great team players and have a real passion to create an amazing guest experience. Can you… Support, coach and mentor your team Support the General Manager and work together to create and deliver your vision Ensure standards and compliance are continuous in the...


  • Grimsby, United Kingdom Laceby Manor Resort Full time

    To join the team at Laceby Manor Golf Resort **Part Time Hot Tub Maintenance Person** Reporting to the Lodge Reception, the hot tub maintenance technician will assist in the smooth running of twice weekly hot tub maintenance. The resort has weekly guest change over days of a Monday and Friday, where hot tubs need to drained, cleaned and refilled ready for...


  • Grimsby, United Kingdom Stonegate Group Full time

    Location- Farmhouse Are you a great team player? You don’t need any experience to join as a Front of House Team Member as we will teach you the rest. We want you to be able to connect with the team and deliver a great experience to our guests.  Can you… Welcome and engage every guest Prepare and serve our high-quality food and drink Make...


  • Grimsby, United Kingdom Northern Lincolnshire & Goole NHS Foundation Trust Full time

    We currently have a vacancy for an Assistant Medical Secretary within patient services. The post holder will assist the Medical Secretaries in delivering an effective and efficient support service to specialty administration teams, to assist in the provision of quality patient care. This will include general clerical and administrative duties that support...


  • Grimsby, United Kingdom Lincolnshire Co-op Full time

    About the role: Our food stores are at the heart of many local communities. You’ll be joining a team at the forefront of the business, working together to keep the store fully stocked and ready for our customers, always delivering friendly service with a smile!  Every day will offer a new experience, and you’ll be involved in a wide range of...

  • Housekeeper

    2 days ago


    Grimsby, United Kingdom Oaklands Hall Hotel Full time

    **Line Manager**:Head Housekeeper or designated deputy. **Job Purpose / Summary**: - To ensure the hotel bedrooms and public areas are cleaned and checked to the highest standards required at all times, reporting maintenance problems. To ensure high standards of cleanliness and service are achieved in all designated housekeeping areas. - All cleaning...