Front of House Team Member

3 months ago

London, United Kingdom ARE (UK) Ltd Full time

**The Globe - Heathrow Airport - T5**

**Front of House Team Member**

We are a family-run Australian business that operates food and beverage outlets at airports, creating exceptional experiences for all our customers.

We are looking for a committed and enthusiastic individual to join our team at Heathrow Airport (landside, terminal 5).

People are at the heart of what we do, and our staff are central to the success of our landside pub.

You will be a reliable, hardworking and enthusiastic team player, dedicated to providing exceptional customer service and passionate about food and beverages.

This is an hourly paid role, and you will be required to work shifts. Shifts may include an early morning start (e.g. 4 am) or a late finish (e.g. the last flight) (there is no requirement for split or double shifts).

**The role**

To work effectively with the back of house team to provide first class table service with particular attention to hospitality and promotion of sales. This will include:

- Serving all customers in a professional, friendly and courteous manner and being alert to any requirements and concerns they may have
- Maintaining a full knowledge of all food and beverage products available

***We are looking for outgoing and engaging team players who are passionate about food and beverages.**

To be successful in the role you will have:

- A good level of general education; including English and Maths
- A willingness to learn about health and safety/food standard requirements
- The ability to follow a process and maintain levels of service delivery under pressure
- **Provide proof of their right to work in the UK**:

- **Obtain an Airport Landside ID Pass in order to access the site. The process for this includes personal/employment referencing for a minimum 12 months. It is essential that you are able to meet this requirement.**

**Salary and benefits**

£10.75 per hour applicable to all age ranges, **PLUS**:

- tronc (tips and gratuities distribution system) via an elected troncmaster
- cash gratuities, at customer discretion.
- NEST pension
- Free meals whilst on duty at site, from the 'Staff Duty Meal' options
- Access to the ARE Reward Hub, a discount, recognition and wellbeing platform - perks and discounts across hundreds of retailers from start date
- Access to our Employee Assistance Programme - health and well-being support from start date
- 28 days annual leave (inc. Bank Holiday which can be booked off) increasing 1 day a year up to a maximum of 32
- Staff referral bonus scheme.

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