Technical Support Agent

4 weeks ago


Kingston upon Hull, United Kingdom Leisure Electronics Ltd Full time

**The Role**
- Undertake technical product training and use the knowledge gained to resolve customer issues using remote support software with the view to minimize engineer call outs.
- Capturing correct and accurate information and inputting onto the company software, adhering to escalation procedures as necessary.
- Deploying software updates to 400+ sites, and conducting proactive system maintenance.

**Skills and Qualifications**
- Customer support experience.
- Experience of using computer-based systems.
- Good communication skills.
- Numerate and literate.
- Excellent Time Management.
- Able to work to own initiative.

Work Remotely
- No

Shift Working Hours

8:00am - 16:30pm and 1:30 pm - 10 pm Mon - Sun

**Job Types**: Full-time, Permanent

**Salary**: £10.50-£12.00 per hour

**Benefits**:

- Company pension
- On-site parking

COVID-19 considerations:
Yes

Work Location: One location

Expected start date: 01/02/2023


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