Operational Support Officer

2 weeks ago

Liverpool, United Kingdom Sodexo Full time

Job Introduction
**Package Description**
**Competitive Salary + benefits**

**At Sodexo, our purpose is to create a better every day for everyone to build a better life for all.**
As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way.

In addition, we offer:

- Free parking
- Access to gym facilities on site
- 28 days annual leave (inclusive of bank holidays)
- Perks at work employee discounts across hundreds of high street shops for fashion, holidays, electronics and gaming supplies and much more
- Pension
- Free Uniform
- Blue Light card
- Access to ongoing training and development programs
- Full and Part-time positions
- Full training provided you will complete a in depth 4-week training course
- Sodexo funds your membership of the BUPA healthcare cash plan. It gives you money back towards some everyday healthcare expenses such as prescription charges, dental and optical costs.

Sodexo are responsible for 6 prison sites across the UK and Scotland and HMP Altcourse is one of our new prisons that we are adding to our portfolio Sodexo’s vision for HMP Altcourse is to develop a safe, stable, and progressive environment with modern facilities dedicated to reducing re-offending and enabling individuals to fulfil their potential. Every aspect of the prison is designed to help prisoners make meaningful progress in their sentence and personal development goals within a surrounding culture of rehabilitation. Does this sound like something you’d like to be part of?

**Main Responsibilities**
- Be a first point of contact to the general public and official visitors.
- Model appropriate corporate behavioural standards including representing the establishment and the unit/department in a professional and constructive fashion.
- Provide an efficient and effective support service to operational staff in designated locations within the prison, including Gatehouse, Control Room, Visits, Security, Stores and Residential control areas.
- Operate and monitor security and supervision systems within the prison.
- Operate and input data into Sodexo systems.
- Report any problems or concerns, potential breaches of security or Health and Safety hazards to the Duty Manager immediately.
- Ensure a thorough handover to incoming staff, making them fully aware of recent and forthcoming events.
- High level of inter personal skills.
- Excellent customer service skills.
- Have a proactive approach to Equality and Inclusion.
- Have a proactive approach to Health and Safety.
- Ability to challenge inappropriate behaviour.
- Ability to perform tasks alone or in a team to a high standard without constant supervision.
- Proactive, systematic approach to tasks.

**Desirable**
- Good IT skills.
- Good team player.
- Good initiative.
- Motivated.
- Positive attitude.

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