Ld & Nd Programme Support Officer

4 months ago


Leeds, United Kingdom Leeds and York Partnership NHS Foundation Trust Full time

It is important to promote the establishment of strong network links for advice and direction. Maintaining a positive working relationship with all members of the West Yorkshire multi-disciplinary and executive teams is crucial and collaborating effectively with members of the wider West Yorkshire administration teams, including Admin Team Co-ordinators, Programme Support Officers, and PA/EA peers, is also expected. Communication of updates for workstream elements as directed by the Programme Manager, Project Lead and Project Manager. Handling sensitive staffing issues related to programme, secretarial, and administrative support which are to be escalated appropriately.

Liaising with senior trust personnel as required by the Programme Manager as necessary. Coordinating with various external departments and agencies, including Social Services, GPs, Consultants, and other hospitals to ensure smooth communication and representation in West Yorkshire workstreams, meetings, and events is important. Effective and sensitive communication with staff at all levels through various formal and informal methods, including written communications and directives, is a requirement. Providing support and day-to-day leadership to foster positive working relationships among colleagues and peers is expected.

Demonstrating the ability to build strong networks for advice and direction is essential. Liaising effectively with other Admin Team Co-ordinators, attending monthly meetings to gain peer support and stay updated on new systems and procedures, is necessary. Handling highly confidential and sensitive material in accordance with the Trust's Information Governance Policy and meeting NHS Standards for Confidentiality and Information Sharing are important responsibilities. Utilizing negotiation and persuasive skills, when appropriate, to facilitate effective communication, such as arranging complex meetings, is beneficial.



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