Team Support Officer

1 month ago

Wokingham, United Kingdom Novus Recruit Full time

To provide efficient, cost effective, quality focused and commercially driven support functions enabling effective service delivery to our residents and internal customers

**General Description of the job**
- Respond to internal and external queries and provide general advice
- Co-ordinate and allocate individual and collective financial assessments and visits
- Check the quality of incoming referrals and action them accordingly
- Monitor the location of Financial Assessment Officers according to lone working policy
- Process financial assessment outcomes where no financial calculation is required.
- Verify the quality of financial assessment referrals received to establish what is required, providing feedback on any rejected referrals, ensuring effective use of time and avoiding unnecessary customers contact.
- Timely assess the suitable method for conducting a financial assessment, either through booking a visit for a Financial Assessment Officer or sending out a financial assessment form to ensure timely and appropriate service is provided to our customers.
- In accordance with our Lone Working procedure monitor the location of lone working officers and be the designated contact for emergencies, escalating accordingly to ensure the wellbeing and safety of the officers on visits.
- Fairly co-ordinate and allocate individual and collective financial assessments and visits according to caseloads to facilitate the timely processing of assessments and meet customer expectations.
- Support customers to correctly complete financial assessments forms, verify relevant financial documents and provide advice to enable the smooth, competent and effective running of our reception service.

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