Administrator
7 months ago
**Quality Administrator**
Your Choice Cover Limited
Location: Fforestfach, Swansea
Full-time: Monday - Thursday 09:00 - 17:00 Friday - 09:00 - 16.00
Permanent
**Salary**: Minimum wage with a weekly attendance bonus after 3 month probationary period.
**The Role**:
We are a company based in Fforestfach looking to recruit a new team member to join the Quality Admin team. The team is responsible for monitoring and ensuring the Insurance Agents' quality on the calls meets the customer outcome standards required by Your Choice Cover. The newest team member would begin with data entry and slowly learn the other skills involved in the role.
The position will cover the following, but not limited to:
- Data entry
- Monitoring an AI program/listening to calls and assessing if they meet the required quality standards
- Reviewing completed customer cases to ensure the correct process has been followed, highlighting any non-compliance, and communicating these errors with management
- Navigating the current CRM to find and input customer data where necessary
- Learning and covering the other admin staff in other departments
**Your key attributes and skills**:
- Organised and meticulous
- Exceptional Listening skills
- Patient
- Honest and trustworthy
- Attention to detail is key to this role
- Computer Literate
- Problem-solving abilities
**Why work with us**:
As a Your Choice Cover Limited Quality Control Administrator, you will be a part of a department where you will be able to grow and evolve in time. While working at Your Choice Cover Limited you will have a perfect work-life balance in a friendly and sociable environment.
- Weekends off
- Weekly pay
- Christmas week off
- Enrolment into the pension scheme
- Onsite parking
- 28 days of Holidays (Including Bank Holidays)
**Job Types**: Full-time, Permanent
Pay: From £20,820.80 per year
**Benefits**:
- Company pension
- On-site parking
- Private medical insurance
Schedule:
- Day shift
- Monday to Friday
- No weekends
**Education**:
- GCSE or equivalent (preferred)
**Language**:
- English (required)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
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