Helpline Response Team Advisor

2 weeks ago


Redruth, United Kingdom Acorn Recruitment Limited Full time

Helpline Response Team Advisor

**Salary**: £21,275 per annum rising to £22,103 per annum on successful completion of probation

Hours: 37.5 hours per week

Base: Pool Area

Contract: Permanent

Are you looking for an exciting new opportunity working for an exceptional charity where you could change someone's future for the better?

Acorn is very proud to be working with a well-respected charity that supports people suffering from domestic abuse and sexual violence.

By being a part of the Helpline Response Team you'll be providing support and assessment services to domestic abuse victims by conducting telephone-based risk assessments, safety plans, information and advice as well as appropriate onward referrals within the Domestic Abuse and Sexual Violence pathways.

Key responsibilities:

- To take telephone calls and provide support to clients, their families and professionals.
- To complete initial risk assessment and prioritise responses.
- Signpost to internal/external agencies were relevant.
- Provide advice and guidance.
- Promote effective safety planning.
- Promote multi agency response and advocate on behalf of those experiencing domestic abuse and sexual violence.
- To work on issues of a sensitive nature in a confident and capable manner.
- Ensure that all documents are filed correctly on the electronic filing system

Essential requirements:

- Evidence of IT and computer literacy skills.
- Experience of handling confidential and sensitive information
- Confident communicator with excellent telephone skills
- Flexibility and the ability to adapt to the needs of the service.
- Understand the principles of risk assessment and safety planning.

**Benefits**:

- 25 days annual holiday entitlement increasing to 30 days after 5 years service per annum plus bank holidays (pro rata)
- Employee Assistance Program which includes a 24/7 telephone helpline
- Extensive employee training programme
- Wellbeing group

If you do not hear from us by 14th April 2023, please assume you have been unsuccessful at this time.

Acorn by Synergie acts as an employment agency for permanent recruitment.


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