Customer Service Advisor

1 month ago

Carlton, United Kingdom The Watches of Switzerland Group Full time

Do you have a passion for delivering excellent client experience?

Are you a great communicator?

Do you have excellent planning and organisational skills?

We have an opportunity for an Insurance Claims Consultant to join the Hallmark team based at Carlton Park office in Leicester.

Gathering information from our customers about their claim on an item of jewellery or a watch you will be utilising your excellent interpersonal skills to make the process as smooth and efficient for the customer as possible. With a positive “can do” attitude you will always ensure our customers have the best experience and solution to their claim.

**About You**
- A passion for delivering exceptional customer service
- A great communicator with a natural flair for striking up conversation
- Excellent planning and organisational skills
- A positive “can do Attitude”
- Eager to learn and build on your knowledge
- A flexible team player who is always ready to go the extra mile

**About us**

Did you know we're a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the United States. We're the UK's leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK, US and Europe, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven-e-commerce websites

Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.

Watches of Switzerland Group has moved our headquarters to a new, state-of-the-art office in Carlton Park, Leicester. The new 75,000 square foot office is located just outside of Leicester city centre and is home to over 500 employees. Surrounded by 32 acres of woodlands with facilities such as a mini market, team lounges, a multi-faith room and a parent room.

Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do - we love to wow our clients and make every interaction with us special and memorable.

**Some of our benefits**
- Holiday Purchase Scheme
- 24/7 Employee Assistance Programme
- 24/7 Virtual GP service
- Share Save Scheme
- Enjoy your Birthday Off
- Free Wellbeing Tools
- Generous Discount Scheme
- Enhanced Maternity Pay

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