Accounts Receivable Coordinator

1 day ago


Bradford, United Kingdom Yorkshire Water Full time

**Debt Recovery Coordinator**

Location: Buttershaw (Hybid)

**£21,171 - £26,463 **+ 25 days hols + 8 bank holidays + employer pension contributions up to 10% of salary**

Wider benefits include discretionary bonus, private health care, life assurance, enhanced maternity and adoption packages _(note: some are non-contractual)_.

As Debt Recovery Coordinator your role will be to primarily support the delivery of an efficient Accounts Receivable through the collection of customer debt. You will also support the efficient working of the team by addressing customer correspondence, raising invoices, processing refunds, raising credit notes and VAT invoices.

You will identify and implement improvements to processes and service to customers through the provision of advice, guidance and support to the business, whilst ensuring Company policies, audit controls and legislative requirements are adhered to.

**KEY ACCOUNTABILITIES, SPECIFIC FOR ROLE**:
Debt Recovery
- The primary accountability for this role is as a debt recovery specialist who is able to chase and contact customers for outstanding payments. The role is accountable for keeping suitable audit evidence to complete the end-to-end legal processes for debt recovery.
- Able to manage customer escalations providing an exceptional level of customer service at all times and driving a right first-time approach.
- Prepare aged debtor reporting and provide insightful commentary when presenting this data to management.
- Deal with customer escalations and ad hoc query escalations in the team to support debt recovery.
- Provide support for Customer Account management with the operational team to build relationships to aid debt recovery.

Sundry Billing
- Responsibilities as a team member to carry out other parts of the end-to-end sundry billing process to a high standard.

General
- To identify and drive process improvements, to understand the impact on systems and teams within the Developer Services and the wider business.


**GENERIC ACCOUNTABILITIES, AS PER THE ROLE LEVEL**:

- Undertake training as necessary in line with the development of the role and agreed with the Developer Services Accounts Payable Team leader.
- To ensure compliance with all regulatory and statutory obligations relevant to the role, including Health, Safety and Wellbeing of self and colleagues.

**KNOWLEDGE AND SKILLS REQUIRED**:
Essential:

- Previous knowledge of debt recovery including court processes
- Confident in using IT systems
- Understands debt collection and cash income process
- Experience in preparing aged debt reports
- Passionate about providing an excellent customer service
- Monitors own performance and understands where development is required
- Monitors own priorities to achieve the required deadlines
- Able to suggest ways of improving financial control and compliance in the Accounts Receivable Team

Desirable:

- SAP S4
- Understands the down payments process and accounts receivable clearing process
- Able to articulate a debt position, calculate debtor days and understands debt provisioning
- Experience of working in a Shared Service Centre


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