Customer Service

1 month ago


Abingdon, United Kingdom The Recruitment Group Full time

**The Recruitment Group is hiring**

An exciting opportunity has arisen for a motivated individual to assist with a variety of Customer Service and Administrative tasks as a **Consumer Advisor**

Role**:Consumer Advisor**

**Salary**: £20,000 Per Annum (Full time)

Location: Abingdon, Oxfordshire

Hours: 09:0 - 17:00 Monday to Friday

Role: Permanent

**Job Scope**:
**The role of the Consumer Advisor is to deal with all telephone communication from consumers who have purchased a plan and require the client’s services. You will also be providing an excellent customer service experience for the consumer and to logclaims accurately.**

**Core responsibilities of the Consumer Advisor role**:

- To deal with all telephone communications from consumers who have purchased a care plan and would like to log a new claim and to record information accurately and correctly and notes added accordingly.
- To log or decline new claims correctly.
- To provide consumers with an update on their existing claims and notes added accordingly To be able to raise new leads for the technicians To ensure that all calls audits meet the minimum score of 90%
- To ensure that all calls are answered within our agreed service levels
- To process web claim forms within 5 working days

A**bout you**:

- Excellent communication skills
- Excellent customer service skills
- Good attention to detail and accuracy when entering information onto SAS (Internal
- computer system)

We wish you the best of luck in your job search

**If you would like to know how we will store and process your data, please visit us online at 'The Recruitment Group' to read our GDPR Data Protection Statement.



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