Tenancy Services Officer

2 weeks ago


Redhill, United Kingdom Raven Housing Trust Ltd Full time

**Fixed term contract with a view to become permanent**

**Part time - 3 days per week**

Raven is here to make a difference, working as a team to build homes and change lives. We’re also ambitious: a sector-leader in carbon reduction, with commercial ventures and a focus on the future.

Want to be part of this? We’re currently recruiting for a **Tenancy Services Officer **to join our Tenancy Services team.

**What you’ll achieve in the role**:
The focus of this role is on working proactively with customers to manage and maintain their tenancies successfully, in particular by completing sign-ups in person and online, and tenancy visits to ensure needs are met. We will also count on you to deal with tenancy changes and minor breaches, working with other teams to ensure compliance. You’ll encourage mobility and work with others to deliver attractive estates. Key responsibilities include:

- Supporting the work of the Tenancy Services Manager to work with partners on regeneration schemes and neighbourhood improvement
- Use customer insight to plan and help improve services and support residents to manage tenancies well
- Take the lead to manage issues relating to tenancy law, including lettings, successions, abandonments and mutual exchange
- Provide the link between the Income and Tenancy Enforcement teams, dealing with complex end-of-tenancy issues and empty properties as a result of evictions
- Manage new development handovers, help embed Fixed-Term Tenancies and implement Raven’s rights and responsibilities programme

**What you’ll bring to Raven**:
For this role, we are looking for someone with the following:

- Experience of managing tenancies
- Strong experience of working as part of an effective team and with the public
- An awareness of the role and responsibilities of Raven Housing Trust to its customers and in particular to those living within our communities.
- An understanding of the housing management and tenancy-related needs of vulnerable people and, in particular, older people.
- An understanding of equality issues and excellent customer care
- impressive interpersonal and communication skills, both verbal and written

You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better.

DBS clearance will be required for this role.

**What Raven will offer in return**:
To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference.

Our reward package includes:

- Competitive salaries
- Fantastic work/life balance with flexible working and generous leave entitlement
- Strong focus on learning and development, with opportunities to grow your skills and career
- Enhanced maternity, paternity, and adoption pay
- Funded health cash plan
- Extensive wellbeing support
- Voucher-based recognition scheme
- Retail discounts



  • Redhill, United Kingdom BARDWOOD SUPPORT SERVICES LIMITED Full time

    As a retail security officer, you will be working in a well-known retail store, providing safety and security to both staff and visitors alike, as well as acting as a visual deterrent to help prevent/minimise stock loss. You will be representing BardWoodand our client, providing a service to the highest standards in a fast paced, prestigious store. The...

  • Security Officer

    Found in: Talent UK C2 - 2 weeks ago


    Redhill, United Kingdom Securitas Security Services Full time

    About the RoleWe are currently seeking a dedicated and vigilant Security Officer to join our team in Redhill. Operating on a 3-days, 3-nights, and 3-off schedule, this role offers a balanced work-life arrangement. As a Security Officer, you will be responsible for ensuring the safety and security of our premises. Your keen attention to detail and ability to...


  • Redhill, United Kingdom Muse Cleaning Services Full time

    Evening office cleaner required for central Redhill. Must have a good eye for detail and be reliable. Must be able to communicate with other building users and client. Monday to Friday at 5pm for 2 hours. Paid through PAYE on a 4 weekly basis inc holiday pay. Cleaning experience preferable but not essential. **Job Types**: Part-time,...

  • Property Manager

    Found in: Talent UK C2 - 2 weeks ago


    Redhill, United Kingdom Crux Careers Full time

    Property ManagerRedhill Salary £30000 (depending onexperience) Monday Friday 9am6pm Our client is aprogressive and dynamic estate agency dedicated to providingexceptional service. They are committed to creating a supportivework environment ensuring that their staff have the tools andtraining they need to succeed. JobDescription: They are currently seeking...


  • Redhill, United Kingdom Connells Full time

    We’re looking for a highly motivated **Senior Lettings Negotiator** to complement our fantastic residential Lettings team in Redhill. **What's in it for you as ourSenior Lettings Negotiator?**: - Industry leading **training and development**: - Full**support**and training to**become ARLA - NFOPP qualified**: - Demonstrable **career** ladder -...

  • Nursing Officer

    2 days ago


    Redhill, United Kingdom International Medical Group Full time

    **Position: Nursing Officer - attending Redhill, Surrey office or Cardiff, Wales offices with option for work-from-home flexibility.** IMG Europe are searching for a highly motivated nurse with aviation medicine and/or international private medical insurance (IPMI) experience to join our team. IMG is one of the world’s leading international medical...


  • Redhill, United Kingdom Insight Select Ltd Full time

    **Customer Service Administrator / Temporary / £11 per hour / Crawley** **Overview**: My client, an instantly recognisable brand are looking for a Customer Service Administrator to join them on a temporary basis for a minimum of 3 months. **Role & Responsibilities**: - Answering inbound calls with a positive and personable nature - Taking customer...


  • Redhill, United Kingdom Tiger Resourcing Group Full time

    **Job Summary**: The Service Administrator role will involve undertaking a number of Service Tasks to support the Senior Service Delivery and Service Delivery Team Lead role during maternity cover. This role is part of the Service Team, reporting into the Service Team Lead. **Essential Job Duties and Responsibilities**: - General support of Document...


  • Redhill, United Kingdom Merstham Park School Full time

    School- Merstham Park School- Location- Redhill, Surrey- Contract Type- Permanent- Hours- Term Time- Salary- Associate 2: £16,604 - £19,271 (actual)- Posted- 9th March 2023- Start Date- As soon as possible- Expires- 24th March 2023 11:59 AM- Contract Type- Permanent- Start Date- As soon as possible- Job ID- 1316604- Job Reference- OAASSMP23- Start Date- As...

  • Customer Service Advisor

    Found in: Talent UK C2 - 2 weeks ago


    Redhill, United Kingdom Team One UK recruitment Full time

    Customer Service Advisor£25,000 per annumRedhill, SurreyPermanent, full-timeA fantastic chance to use your outstanding customer service skills and flair within an interesting health tech company on the brink of rapid expansion, offering career progression and ongoing learning. We are looking for an exceptional customer service professional with excellent...


  • Redhill, United Kingdom Team One Recruitment Full time

    Do you have great people skills and are looking for a chance to start a career in office work? We are looking for an enthusiastic customer service advisor who would be interested in working for an established organisation in Redhill within the insurancesector. You will be taking inbound calls from customers and full training will be given. This is an office...

  • Customer Service Advisor

    Found in: Talent UK C2 - 2 weeks ago


    Redhill, United Kingdom Team One UK recruitment Full time

    Customer ServiceAdvisor25000 perannumRedhillSurreyPermanentfulltimeAfantastic chance to use your outstanding customer service skillsand flair within an interesting health tech company on the brink ofrapid expansion offering career progression and ongoing learning.We are looking for an exceptional customer service professionalwith excellent call handling and...

  • Customer Service Advisor

    Found in: Talent UK C2 - 2 weeks ago


    Redhill, United Kingdom Team One UK recruitment Full time

    Job DescriptionCustomer Service Advisor£25,000 per annumRedhill, SurreyPermanent, full-timeA fantastic chance to use your outstanding customer service skills and flair within an interesting health tech company on the brink of rapid expansion, offering career progression and ongoing learning. We are looking for an exceptional customer service professional...

  • Finance Officer

    2 days ago


    Redhill, United Kingdom Reed Accountancy Full time

    **Job Title** - Finance and Rent officer **Salary - **£12.00- £13.00 PAYE **Location - **Redhill **Part time, temporary role, initially for 2 months Hours - 14-21 h**ours per week My client, within the charity and housing sector, if looking for a temporary finance and housing officer to assist them over a busy period.Reporting to the head of finance you...

  • Customer Service Administrator

    Found in: Talent UK C2 - 2 weeks ago


    Redhill, United Kingdom Team One UK recruitment Full time

    Customer ServiceAdministratorRedhillSurreyFulltimePermanentperannumVerysuccessful and established local business seeks a driven CustomerService Administrator capable of working to high business andregulatory standards within a busy environment. You will beproviding customer service and general administration and shouldhave excellent verbal and written...


  • Redhill, United Kingdom Lloyd Recruitment Services Ltd Full time

    Are you keen in transitioning from retail into an office setting? - Are you looking to ditch the weekend work, for Monday to Friday hours? Just in time for your New Year's resolutions, we are seeking enthusiastic individuals to join our client's customer service team in the new year. **What's in it for you?**: - Pay: £12.50 per hour - Hours worked:...

  • Administrator

    3 weeks ago


    Redhill, United Kingdom Streamline Services Consultancy Limited Full time

    We're thrilled to present a remarkable opportunity for an Administrator to join our client's team in Redhill, In this role, you'll excel in customer service, general administration tasks, and ensuring smooth day-to-day operations across our client's office ( hybrid working ). Responsibilities: * Welcoming and assisting visitors. *...

  • Send Case Officer

    7 days ago


    Redhill, United Kingdom Triumph Consultants Ltd Full time

    **What's involved with this role**: **Interim SEND Case Officer** **Reference no: Surrey TCL 72350** **Pay Rate: £169.73 per day PAYE** **35-37 Monday - Friday, normal working hours** **This opening assignment is for 2-3 months** **City: REDHILL **To meet statutory deadlines. To amend and update education health and care plans from annual review meetings....

  • Customer Service Advisor

    Found in: Whatjobs ES C2 - 1 week ago


    Redhill, United Kingdom Blue Arrow Full time

    Do you want to be part of a team offering great customer service? Do you want a role in a Contact Centre that doesn't involve cold calling, selling or people putting the phone down on you? Do you want a job that's Monday to Friday with no weekend callouts?Then we could have a role for you!Contact Centre Agent (Pensions)Redhill, RH1£12.50 per hour...


  • Redhill, United Kingdom Choices Estate Agents Limited Full time

    **About us** Choices is a Nationwide business with positions available in London, Surrey and Sussex. We are professional, agile, and our goal is to Expand with new innovation and our unique USP We are creative and fast-paced supporting all our staff within rewarding packages and incentives.. Our work environment includes: - Modern office settings -...