Leisure Membership Consultant

5 months ago


Newton Abbot, United Kingdom Finlake Resort &Spa Full time

Haulfryn family has a fantastic opportunity for a **Leisure Membership Consultant **to join our team

We are one of the UK’s largest owners of 5-star luxury holiday and residential parks set in special and beautiful locations. For over 85 years we have been creating joyful moments for thousands of residents, owners and guests. It is our personal purpose to ensure that our family exists to bring joy to yours.

**Why Join Us**
- Competitive salary
- Bonus scheme
- 30 days holiday (including Bank Holiday allowance) increasing up to 35 days with service (pro rata for part-time)
- Company Sick Pay
- Life Assurance/Life Cover
- Discounted holidays at our UK holiday parks
- 50% discount on food
- Online, high street and leisure discounts
- Enhanced Pension Scheme
- Employee Assistance and Wellbeing Program
- Uniform provided
- Cycle to Work Scheme
- Eye Test Vouchers for VDU users
- Team Member of the Month award
- Refer a Friend Training and Development Opportunities

**What Will You Do**
- Building relationship with existing members and identify potential upgrades to ensure that they are getting the best and most appropriate member benefit they can get and to drive retention
- Undertake regular competitor analysis and keep up to date with industry trends, identifying opportunities to ensure that we are providing the best service in the area
- Working through the cancellations and getting win-backs using a retention toolbox.
- Maintaining customer comments, campaign effectiveness and other feedback to help with the planning of future sales campaigns and customer service improvement.

**What Will You Bring**
- Genuine passion when engaging with colleagues, prospects and members
- Outstanding customer service skills enabling you to integrate effectively as part of a close team
- Self-motivated with excellent planning, organisational and strong communication skills
- Customer facing experience ideally in the Health leisure and spa environment
- Results oriented A drive to achieve and exceed targets
- Ability to manage a number of diverse tasks within deadlines
- Excellent communication and telephone skills
- Good written and verbal English
- Computer literate (basic working knowledge of Word and Excel)
- A passion for leisure, fitness and customer service
- An ability to understand the individual needs and wants of our members and tailor your service and communication around them

**Who We Are**

We are a family-owned business who started with a single holiday park in Abersoch, North Wales. More than 85 years later, we now have over parks in some of the most stunning locations from the exclusive Warren in Abersoch to our family holiday resort at Edgeley Holiday Park, Guildford, within touching distance of London and across to the peaceful residential Willows Riverside Park in historic Windsor.

We believe what differentiates us from other parks are our:

- Family values and a real community feel
- Really special, beautiful locations
- Warm and friendly team that make it feel like home
- How we nurture the nature around us

INDLEISURE



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