Customer Experience Assistant

1 month ago

St Albans, United Kingdom The Eight Group Full time

Provide the front of house reception for the College as the first point of contact for all visitors, students, and staff to the College. Maintain a record of all visitors to the College, issues visitors with ID cards or temporary ID cards and lanyards.
- Maintain an up-to-date knowledge of courses run at the College, including information on fees, course content, progression routes and student support.
- Carry out student enrolments efficiently ensuring that fees taken are accurate, that the data entry is accurate and complies with guidelines issued by MIS. This will involve assessing each student for eligibility to study the course and also determine fees to be paid. Support in the preparation of money for daily banking in accordance with the College’s Financial Policies/ procedures
- Work flexibly when required, including open days, admissions evenings events and during the enrolment period, to meet the business needs.
- Support the team with postal duties in preparing post, franking, and bagging up ready for daily collection.
- Support the team with processing all online and other enrolments for all campus courses. Ensuring students are assessed correctly for eligibility to study the course and that fees are processed correctly.
- Ensure records are compliant by running compliance checks on student records are accurate and adhere to College Compliance Regulations.
- Supporting the College’s marketing activities at open days and promotional events. Support the College’s main enrolment activity and key examination periods.
- Report accidents/incidents, dangerous occurrences and ‘near misses’ promptly and take appropriate action to prevent a reoccurrence

**Salary**: £13.00 per hour

Schedule:

- Monday to Friday

Ability to commute/relocate:

- St Albans, Hertfordshire: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 2 years (preferred)

Work Location: One location

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