Customer Service Coordinator

3 weeks ago

Wakefield, United Kingdom Fawkes & Reece Full time

**Location**: Wakefield
**Salary**: £23K- £24K per Year
**Contract**: Permanent
**Type**: Full Time

**Reference**: VAC-341326_1708097978
**Posted**: February 16, 2024

Reporting to the Head of Customer Care, an exciting opportunity has arisen for Customer Service Coordinators to join their team in Wakefield.

The role will involve close liaison with our site offices/maintenance technicians and contractors, coordinating agreed works to ensure an efficient and professional service is maintained at all times. Construction/House Building experience although desirable is not a requirement, however, Customer Service experience will be essential.

Key Responsibilities:

- You will be allocated responsibility of ensuring that our customers receive a first-class level of service on a set number of our new home developments.
- This will entail dealing with any concerns they may have upon moving in and 14-day call back stage and throughout the contractual warranty period.
- You will need to address customer complaints and concerns with empathy and professionalism.
- You will need to be clear in your communication on what actions we will be taking to resolve any issues that arise and provide appropriate follow up to ensure customers are aware of works taking place.
- You will need to arrange for some issues to be inspected and then to place orders with various sub-contract tradesmen to correct issues as part of your day to day role. You will be responsible to ensure these appointments are kept and are closed off our system once completed.
- You will need to be able to handle a large portfolio of customers and be able to prioritise if there is an urgent issue arising within the home.
- You will need to liaise with our internal departments, site management, technical, commercial and sales teams to gain information to provide great customer service.
- We ask our customers for their views on the quality of our service after moving in and this feedback will help us to measure your success.

Experience and Qualifications:

- Knowledge and experience in a customer service role in an office environment is essential. Working in a team is essential.
- A positive outlook and a personable nature will be vital to the role as communicating effectively with customers, sub-contractors and internal colleagues will give you the best chance of delivering against your key performance indicators.
- Knowledge of the new homes industry / construction and relevant experience in a customer service environment is desirable.

In Return:
Competitive salary

Staff Bonus Scheme

Pension

If this role is not for you, however you are interested in hearing about other opportunities Fawkes & Reece may have, please call us on the above number.

  • Customer Service Coordinator

    1 week ago

    Wakefield, Wakefield, United Kingdom Vistry Group PLC Full time

    Role Overview Company: Vistry Job Title: Customer Service Coordinator We have a fantastic new opportunity for a Customer Service Coordinator to join our team at Vistry West Yorkshire, based in Wakefield. As a Customer Service Coordinator, you will play a key role in delivering excellent customer service by assisting customers with their needs. You'll be...

  • Customer Service Coordinator

    4 weeks ago

    Wakefield, United Kingdom Page Personnel Secretarial & Business Support Full time

    Customer Service Coordinator - National Supply Chain / Industrial business - Wakefield based - £32,000 - £35,000 - Monday to Friday **Client Details** Page Group are pleased to be working in partnership with a market leading, national supply chain business who support the manufacturing / industrial sector. Based in Wakefield, they are looking to appoint...

  • Customer Service Coordinator

    2 weeks ago

    Wakefield, United Kingdom Page Personnel Secretarial & Business Support Full time

    Customer Service Coordinator - National Supply Chain / Industrial business - Wakefield based - £32,000 - £35,000 - Monday to Friday **Client Details** Page Group are pleased to be working in partnership with a market leading, national supply chain business who support the manufacturing / industrial sector. Based in Wakefield, they are looking to appoint...

  • Customer Service Coordinator

    1 week ago

    Wakefield, United Kingdom Huntress - Leeds Full time

    We're recruiting an experienced Customer Service Coordinator for a renowned household name. This is a great opportunity for a Customer Service Coordinator who enjoys a busy, complex customer service role. This is a temp to perm position. The Role First point of contact for customers Answering customer queries over the phone and on email Ensuring a...

  • Customer Service Coordinator

    1 week ago

    Wakefield, United Kingdom Huntress Full time

    We're recruiting an experienced Customer Service Coordinator for a renowned household name. This is a great opportunity for a Customer Service Coordinator who enjoys a busy, complex customer service role. This is a temp to perm position. The RoleFirst point of contact for customersAnswering customer queries over the phone and on emailEnsuring a high...

  • Customer Service Coordinator

    5 days ago

    Wakefield, United Kingdom Huntress Full time

    We're recruiting an experienced Customer Service Coordinator for a renowned household name. This is a great opportunity for a Customer Service Coordinator who enjoys a busy, complex customer service role. This is a temp to perm position. The Role First point of contact for customersAnswering customer queries over the phone and on emailEnsuring a high...

  • Customer Services Coordinator

    1 week ago

    Wakefield, Wakefield, United Kingdom Miller Homes Limited Full time

    Customer Services CoordinatorAt Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper.We...

  • Customer Service Coordinator

    3 weeks ago

    Wakefield, United Kingdom Fawkes & Reece Full time

    **Location**: Wakefield **Salary**: £23K- £24K per Year **Contract**: Permanent **Type**: Full Time **Reference**: VAC-341326_1710318252 **Posted**: March 13, 2024 Reporting to the Head of Customer Care, an exciting opportunity has arisen for Customer Service Coordinators to join their team in Wakefield. The role will involve close liaison with our site...

  • Customer Services Coordinator

    1 week ago

    Wakefield, United Kingdom Miller Homes Limited Full time

    **Customer Services Coordinator** At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet...

  • Customer Services Coordinator

    4 weeks ago

    Wakefield, United Kingdom Miller Homes Limited Full time

    **Customer Services Coordinator** At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet...

  • Customer Services Coordinator

    2 days ago

    Wakefield, United Kingdom Miller Homes Limited Full time

    **Customer Services Coordinator** At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet...

  • Customer Service Coordinator

    4 weeks ago

    Wakefield, United Kingdom Page Personnel - UK Full time

    Customer Service Coordinator - Wakefield **About Our Client**: Page Group are pleased to be working in partnership with a market leading, national supply chain business who support the manufacturing / industrial sector. Based in Wakefield, they are looking to appoint a Customer Service Coordinator to oversee the smooth and efficient on-boarding & renewal of...

  • Customer Service Coordinator

    1 week ago

    Wakefield, Wakefield, United Kingdom Vistry Group PLC Full time

    Role overviewID: Entity: VistryRegion: Vistry West YorkshireDepartment: Customer ServiceContract Type: Permanent - Full TimeJob Location: Wakefield, West YorkshireDate Posted: We have a great, new opportunity for a Customer Service Coordinator to join our team within Vistry West Yorkshire, at our office in Wakefield. As our Customer Service Coordinator you...

  • Customer Service Coordinator

    3 weeks ago

    Wakefield, United Kingdom Vistry Group PLC Full time

    Role overview ID: Entity: VistryRegion: Vistry West YorkshireDepartment: Customer ServiceContract Type: Permanent - Full TimeJob Location: Wakefield, West YorkshireDate Posted: 21.05.2024 We have a great, new opportunity for a Customer Service Coordinator to join our team within Vistry West Yorkshire, at our office in Wakefield. As our Customer Service...

  • Customer Service Coordinator

    4 weeks ago

    Wakefield, United Kingdom Vistry Group PLC Full time

    Role overview ID: Entity: VistryRegion: Vistry West YorkshireDepartment: Customer ServiceContract Type: Permanent - Full TimeJob Location: Wakefield, West YorkshireDate Posted: 21.05.2024 We have a great, new opportunity for a Customer Service Coordinator to join our team within Vistry West Yorkshire, at our office in Wakefield. As our Customer Service...

  • Customer Service Coordinator

    4 weeks ago

    Wakefield, Wakefield, United Kingdom Vistry Group PLC Full time

    Role overviewID: Entity: VistryRegion: Vistry West YorkshireDepartment: Customer ServiceContract Type: Permanent - Full TimeJob Location: Wakefield, West YorkshireDate Posted: We have a great, new opportunity for a Customer Service Coordinator to join our team within Vistry West Yorkshire, at our office in Wakefield. As our Customer Service Coordinator you...

  • Customer Service Coordinator

    3 weeks ago

    Wakefield, Wakefield, United Kingdom Vistry Group PLC Full time

    Role overviewID: Entity: VistryRegion: Vistry West YorkshireDepartment: Customer ServiceContract Type: Permanent - Full TimeJob Location: Wakefield, West YorkshireDate Posted: We have a great, new opportunity for a Customer Service Coordinator to join our team within Vistry West Yorkshire, at our office in Wakefield. As our Customer Service Coordinator you...

  • Customer Service Coordinator

    1 week ago

    Wakefield, United Kingdom Vistry Group PLC Full time

    Role Overview: **In a Nutshell** **Let’s cut to the chase, what’s in it for you** - Competitive basic salary and annual bonus - Agile working possible (dependent on role) - Up to 33 days annual leave plus bank holidays - Private Healthcare - Enhanced maternity, paternity and adoption leave - Competitive contributory pension scheme - Life assurance - 4 x...

  • Customer Service Coordinator

    6 days ago

    Wakefield, United Kingdom Vistry Group PLC Full time

    Role Overview: **In a Nutshell** **Let’s cut to the chase, what’s in it for you** - Competitive basic salary and annual bonus - Agile working possible (dependent on role) - Up to 33 days annual leave plus bank holidays - Private Healthcare and Dental Insurance - Competitive contributory pension scheme - Life assurance - 4 x your annual salary - Share...

  • Service Coordinator

    5 days ago

    Wakefield, United Kingdom Interaction Recruitment Full time

    Service Coordinator £24,000 Wakefield Interaction Recruitment are looking for a Service Coordinator for my client who is one of the world’s leading manufacturers, providing 60 countries with industrial equipment. It is a requirement to have experience working as a Planner/Scheduler/ Service Coordinator. As the Service Coordinator, you will be the...