Service Logistics Coordinator
4 days ago
**Position**:Service Logistics Coordinator
**Reporting Manager**: Admin Supervisor
**Responsibilities**:
The primary purpose of this position is to organise and perform all administrative work for our Service, Small Works, and Maintenance department, along with supporting the logistics team when required. You will act as the primary company representative for all day-to-day small works team requests; coordinate, monitor, and report on the status of work; organise, input and maintain records and associated documentation; ensure smooth operation of day-to-day activities. Providing Cover by assisting and supporting the purchasing and logistics team administrative tasks as well as receiving and shipping goods to various points of installation when required.
This role is for a person with a blend of abilities including strong organisational skills as well as the flexibility to pick up various activities within a small busy department. The range of activities includes the following.
**Expectations & Tasks**
- Carrying out administration duties alongside the Small Works Project Manager.
- Managing Service cases for all EMEA customers, co-ordinating the visits with customers and engineers.
- Updating service records and communication progress with customers
and other members of the team.
- Organising Annual Preventive Maintenance visits for all EMEA contracted customers providing planned visits, customer reports and documentation.
- Preparing invoices and tracking fulfilments for service and small works.
- Researching parts and equipment requirements under guidance from qualified engineers together with issuing purchase orders, receiving goods and processing goods through an inventory system.
- Preparing sales estimates for service repairs & small works in NetSuite (CRM).
- Providing administrative support to service manager and engineers.
- Travel research, booking travel and accommodation.
- Working with Service team leader tracking and renewing service contracts.
- Working with the Service Manager and Team Leader on the ongoing development of the department.
- Providing cover to the logistics team, carrying out day to day logistics activities needed by the business.
**Skills, Culture & Experience**
- Experience in the service industry.
- Good computer skills - MS Office skills including Word, Excel, Teams and Outlook.
- Accurate and detailed record keeping
- Strong organisational skills - Ability to plan and prioritise.
- Interpersonal skills - Managing relationships - Customer focus.
- Informs accurately and in a timely manner.
- Ability to quickly acquire new knowledge as required.
- Strong team member, collaborator, and self-starter.
- Sense of urgency - Values time.
- Energetic, enthusiastic and accepts a challenge.
- Perseverance.
- Acts with integrity.
**Job Types**: Full-time, Permanent
**Salary**: £25,000.00-£27,000.00 per year
**Benefits**:
- Company pension
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Work Location: In person
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