Telecoms Lead

5 days ago

Stevenage, United Kingdom M Group Services Full time

We are looking to offer a **Telecoms Lead** the opportunity to join our expanding **IT **team** based in **Stevenage**.

As a **Telecoms Lead **you will be a part of our commitment to deliver what we promise for our clients, within the leading essential infrastructure services provider operating within the UK & Ireland.

Does this sound like a role for you? Read more

**About M Group Services and your team**

M Group Services is a trusted employer to more than 10,500 people in the UK and Ireland. Operating across 21 businesses in 240 locations, we provide specialist infrastructure services in the water, energy, transport and telecommunications sectors.

We work in a fast-paced environment and our business is constantly growing and evolving. Our central support team, based at Head Office, has grown rapidly and provides support across our Group and divisions to deliver to our people, our clients and their customers.

As a Group we recognise that engaging and empowering our people to deliver and grow is pivotal to driving our business and achieving continued success. We are committed to creating an environment in which our people feel valued, supported and fulfilled.

We offer a flexible working environment where hybrid working has been embedded.

**Who you are?**

As a Telecoms Lead you will be responsible for managing our critical telecommunications infrastructure services and supplier relationships. Responsible for user support and effectively managing mobiles >19,000, fixed line >200 and VoIP services to the Group. Pro-actively identify cost saving opportunities and ensure that the telephony infrastructure and services meets the business needs.

As well as this, you will be required to scrutinise invoices and supporting data provided by our mobile and telecom providers.

You will be overseeing the production of monthly reports including high spender and zero usage reports to ensure the estate is accurate.

Also to manage the Group Telecoms ticketing queue ensuring operational level service agreements are met whilst ensuring a high standard customer focused service is delivered to the business.

Do you like a challenge, are keen to develop your skills and enjoy finding solutions?

If you want to make a difference working within a supportive team environment, we would be pleased to hear from you.

**As the Telecoms Lead, you’ll get the opportunity to**:

- Internal liaison / communication with the businesses.
- Identify misuse, policy infringements and report on lost cost. Assess, evaluate and communicate infringements to key stakeholders and manage resolution.
- Take responsibility for internal customer complaints process and be seen as an escalation point.
- Ensure that an effective and tested Business Continuity and Disaster Recovery plan exists to support the business telephony estate where applicable.
- Ensure the control and ongoing accuracy of telephony hardware and software license assets are maintained.
- Undertake customer satisfaction surveys of key suppliers and use the data to implement service improvements as appropriate.
- Perform any necessary audits of the service providers to ensure that they are adhering to the policies and procedures as agreed with M Group Services.
- Liaise with Directors and Senior Managers to identify the key business requirements to be supported by Group Telecoms.
- Assess and recommend appropriate telephony solutions to M Group Services.
- Checking supplier invoices and backing data to check for errors and challenging where necessary
- Identifying saving opportunities and producing business cases to interested stakeholders
- Production of reports to provide insights that allow the business to ensure that they are getting value for money out of the telephony services consumed

**What you’ll bring?**
- Previous experience of working in a Telecoms role dealing with suppliers and internal customers.
- Commercially aware, with proven organisational and time management skills, with the ability to collaborate and work together with people on all levels of the business
- Attention to detail and due diligence in spotting when a supplier is overcharging
- Experience of SLA management and KPI measurement
- Experience in contract negotiations, supplier/ relationship management, and dispute resolution in a commercial environment
- Understanding of IS management issues and drivers of IT strategy
- Excellent IT skills - advanced MS Excel
- Flexibility to adapt to rapidly changing conditions and priorities, and to redirect the team toward new objectives

**What’s in it for you?**
- 25 days' annual leave plus statutory holidays
- Discretionary annual bonus
- Contributory Pension scheme
- Life Assurance
- Access to our Employee Assistance Programme
- Cycle to work scheme
- Access to a wide range of discounts and special offers through our online rewards platform
- Private health care

**Our Vision and Values**
Our vision is to be the leading service provider for essential infras

  • Telecoms Project Controller

    4 weeks ago

    Stevenage, Hertfordshire, United Kingdom Click Recruiting Full time

    We are recruiting for a Telecoms Project Controller for a leading Defence & Space organisation based in Stevenage, the role will be onsite for a familiarisation period then 3 days onsite, 2 days WFH.Role OverviewTo actively manage the financial situation of satellite supply projects.To ensure all deliverables are met with regard to monthly reporting to...

  • Lead Buyer

    1 month ago

    Stevenage, United Kingdom Copello Full time

    Copello has partnered with a leading defence organisation to recruit a Lead Buyer based in Hertfordshire. As a Lead Buyer, the successful candidate will join the Information Management procurement team, overseeing all IT and software expenditure across the Group. This includes Enterprise Software, SaaS, Software Services, Engineering & Manufacturing...

  • Lead Buyer

    1 month ago

    Stevenage, United Kingdom Copello Full time

    Copello has partnered with a leading defence organisation to recruit a Lead Buyer based in Hertfordshire.As a Lead Buyer, the successful candidate will join the Information Management procurement team, overseeing all IT and software expenditure across the Group. This includes Enterprise Software, SaaS, Software Services, Engineering & Manufacturing Software,...

  • Lead Buyer

    1 month ago

    Stevenage, United Kingdom Copello Full time

    Copello has partnered with a leading defence organisation to recruit a Lead Buyer based in Hertfordshire.As a Lead Buyer, the successful candidate will join the Information Management procurement team, overseeing all IT and software expenditure across the Group. This includes Enterprise Software, SaaS, Software Services, Engineering & Manufacturing Software,...

  • Lead Buyer

    3 weeks ago

    Stevenage, United Kingdom Cirrus Selection Full time

    **Lead Buyer** **Location: Stevenage** **Salary: Up to £50,000** **Package**- Bonus of up to £2000- - Pension contribution of up to 14%- - Annual salary review- - Paid overtime and - ** **Up to 15 days flexi leave- - 25 days annual leave (plus holiday purchase)- - Fantastic site facilities, including subsidised meals, free car parking, gym.- - Excellent...

  • Test and Integration Lead

    5 days ago

    Stevenage, United Kingdom SII Services Limited Full time

    SII UK is part of the SII Group which has been operating for more than 40 years and is one of the fastest growing companies in Europe. The Group proudly employs over 14,000 professionals worldwide, and is one of the top IT & Engineering services providers in France, Germany, Romania and Poland. We provide a range of services to our clients in the IT and...

  • Lead Buyer

    4 weeks ago

    Stevenage, United Kingdom Electus Recruitment Solutions Ltd Full time

    Salary-: - £40000 - £50000 per annum- Location-: - Stevenage, Hertfordshire, South East, England- Consultant-: - Liis Mölter- Telephone-: - +44 1202 878751- - :Are you looking to work flexibly and dynamically within an international team in a role that gives you a professional challenge? Come and join our Information Management procurement team as a Lead...

  • Lead Buyer

    2 weeks ago

    Stevenage, Hertfordshire, United Kingdom MBDA Full time

    _Stevenage_MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom.Salary: Dependent on experienceWhat we can offer you: Bonus of up to _£2,000 _:Pension contribution of up to 14% Annual salary...

  • Head of Change

    1 week ago

    Stevenage, United Kingdom M Group Services Full time

    About The RoleAre you a dynamic, strategic leader with a passion for driving organisational transformation? Are you skilled in managing complex change initiatives and leading teams to success? If so, we have an exciting opportunity for you to join our company as the Head of Change focusing on business process and performance improvement, notably via...

  • Satellite Digital Electronics Lead Hardware Engineer

    4 weeks ago

    Stevenage, United Kingdom Line Up Aviation Full time

    **My client is looking for a Satellite Digital Electronics Lead Hardware Engineer to join on them on a 12 month contract. As a Satellite Digital Electronics Lead Hardware Engineer, the role is the technical design authority for all areas of a DigitalPCB based hardware design. This equipment includes digital processor and cryptographic equipment destined for...

  • Lead Buyer

    3 weeks ago

    Stevenage, United Kingdom MBDA Full time

    **_Stevenage_** **MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom.** **Salary**: Circa **_£50,000_** depending on experience **What we can offer you**: - Bonus of up to **_£2,000...

  • Lead Buyer

    3 weeks ago

    Stevenage, United Kingdom MBDA Full time

    **_Stevenage_** **MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom.** **Salary**: Dependent on experience **What we can offer you**: - Bonus of up to **_£2,000 _**: - Pension...

  • Plm - Maternity Cover

    3 weeks ago

    Stevenage, United Kingdom Anuview Full time

    Summary: Product Manager (12-month FTC - Maternity cover): - Fixed term 12 -month full-time position (maternity cover) - Product management of industry-leading wireless network test solutions - Hybrid working arrangements and lucrative benefits Covering the role for 12 months, you will join a collaborative and creative product management team that manage...

  • Lead Buyer

    4 weeks ago

    Stevenage, United Kingdom MBDA Full time

    **_Stevenage_** **Are you a Buyer looking for a Lead Buyer role? Are you a Lead Buyer looking for an international role? Are you looking to expand your existing knowledge and skills? Are you looking to work flexibly and dynamically with a role that better suits your lifestyle but gives you a professional challenge?** **Job Title**: Lead Buyer - Information...

  • Lead Buyer

    4 weeks ago

    Stevenage, Hertfordshire, United Kingdom MBDA Full time

    Stevenage Are you a Buyer looking for a Lead Buyer role? Are you a Lead Buyer looking for an international role? Are you looking to expand your existing knowledge and skills? Are you looking to work flexibly and dynamically with a role that better suits your lifestyle but gives you a professional challenge? Job Title: Lead Buyer - Information Management &...

  • Commercial Assistant

    2 months ago

    Stevenage, United Kingdom M Group Services Full time

    Morrison Telecom Services is a leading provider of telecommunications infrastructure services in the UK. With a focus on delivering high-quality solutions, we work closely with clients such as Openreach to ensure efficient and reliable connectivity nationwide. **Role Overview**: **We are seeking a detail-oriented and proactive Commercial Assistant to join...

  • Oracle Project Manager

    3 weeks ago

    Stevenage, United Kingdom Robert Walters Full time

    Robert Walters is working in partnership with a UK leading utility infrastructure services provider. A multibillion turnover over business, specialising in providing services across water, energy, transport, and telecoms. Due to continued growth, they are keen to expand their technology and architecture practice. As such, they are keen to appoint an Oracle...

  • Business Analyst

    3 weeks ago

    Stevenage, United Kingdom Robert Walters Full time

    Robert Walters is working in partnership with a UK leading utility infrastructure services provider. A multibillion turnover over business, specialising in providing services across water, energy, transport, and telecoms. Due to continued growth, they are keen to expand their technology and practice. As such, they are keen to appoint a Business Analyst with...

  • Electro Mechanical Field Service Engineer Coffee

    2 weeks ago

    Stevenage, Hertfordshire, United Kingdom Concept Resourcing Full time

    Calling all skilled coffee / vending engineers. I am currently recruiting for a Field Service engineer to work direct for a leading international company within the coffee/espresso machine industry.The role is covering StevenageThe Role: Install, commission, and set up the commercial coffee equipment Perform preplanned preventative maintenance services...

  • Trainee Hire Controller

    4 weeks ago

    Stevenage, United Kingdom M Group Services Full time

    We are looking to offer a **TraineeHire Controller** the opportunity to join our expanding **Regional Operations Team**based in **Stevenage.** As a **TraineeHire Controller**you will be a part of our commitment to deliver what we promise for our clients, within the leading essential infrastructure services provider operating within the UK & Ireland. Does...