Depot Operation Manager

2 weeks ago


Grantham, United Kingdom apetito Full time

Overview:
The Role and Team

Working with the Retail Sales and Operations Manager (RSOM) to deliver an outstanding service to our customers at Wiltshire Farm Foods. You will be responsible for the day to day running of the depot, ensuring we hit all of our financial and operational targets and being proactive through exceptional leadership to build plans for any KPI's that are off track. Along side the Office Supervisor you will provide support to ensure the office team are delivering an exceptional customer experience. Additionally, you will manage the picking and delivery team to ensure that all health and safety policies and delivery procedures are adhered to.

Who We Are

We’re a leading frozen food producer for the health and social care sector, providing delicious, nutritious and sustainable meals for people at home.
Customer Service is key to our success with word of mouth being a prominent promoter.
Through our wide range of well-presented, nutritious meals to suit every taste and dietary need, we aim to make a real difference to lives of elderly and vulnerable people in care.

We’re proud to be a Living Wage employer and member of the Ethical Trading Initiative. We support British food and farming and operate a successful programme of waste reduction and resource efficiency across our whole business.

**Responsibilities**:
Operations
- Ensure Health & Safety, Hygiene and Food Safety procedures & practices are adhered to and followed at all times
- Ensure adequate, cost effective resource levels are in place
- Maintaining stock levels to meet our customer demands
- Work with and support staff on a day-to-day basis to deliver profitability and service standards.
- Ensure all behaviours are in line with apetito’s Code of Conduct
- Adherence to all apetito procedures and deadlines
- Ensure all company vehicles are maintained as appropriate
- Be a key link between the teams onsite
- Deputise for the RSOM in their absence
- Maintaining route optimisation processes included routing
- To be hands on through all departments to ensure the smooth running of the company
- Responsible for delivery of retail standards within the depot

Financials
- Support the RSOM to deliver company objectives
- Monitor performance against KPIs and drive/manage performance and profitability to ensure achievement

People
- Demonstrable leadership and coaching/ support provided to employees on a day-to-day basis to increase engagement and motivation
- Recruit, induct, develop, appraise and review contracted employees as appropriate to ensure successful sign-off probationary
- Develop training structures to ensure growth within the depot
- Identify and manage training and development needs of staff

Customer
- Champion and oversee excellent service standards
- Ensure all processes are communicated and followed by all personnel
- Promote and instil belief in customer service ensuring customer expectations are met and where opportunities arise, exceeded
- Ensure all new literature is deliver by the team to customers

Communications
- Abide by company and legislative policies and procedures ensuring consistent compliance
- Champion Employee Forums - promote attendance/engagement by Employee Representatives
- Create excellent inter-company relationships within departments (ie HR, Finance etc., ) and divisions
- Build and maintain a relationship with the larger team across the UK and Ireland, sharing best practice

Qualifications:
Essential:

- Demonstrate a high standard of customer care, fostering a culture of continuous improvement and excellence in delivery
- Telephone skills: able to handle calls effectively and professionally
- Administration experience
- Proven ability in managing and developing a team
- Confident in people management activities e.g. recruitment, sickness absence, performance management and disciplinary procedures
- Experienced in prioritising workload and working to deadlines
- Computer skills: confident users of all Microsoft Office Suite
- Full UK driving license
- Calm under pressure - resilient
- Flexible in the ability to problem solve with a "can-do* attitude
- Able to work self-sufficiently
- Excellent communicator
- Results focused, persistent in pursuit of achievement

Desirable:

- From time to time, you may be asked to visit other depots & locations for meetings, training etc which may require overnight stays.
- Transport & Logistics background
- Fleet management experience
- Able to understand and translate P&L accounts
- Proven experience in stock control


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