Officer (Learning Partner Support)
2 weeks ago
**Location**
Leicester/Hybrid
**Vacancy Type**
Fixed Term/Full Time
**Application Deadline**
Monday, September 4, 2023
**Job Summary**
We are currently looking for a Learning Partner Support Officer on a 12-month fixed term basis.
As a member of our fun, friendly and fast-paced team, you will use your excellent communication skills, attention to detail and an attitude to succeed, to support a huge range of people from across the world.
**_What you will be doing:_**
- Communicating with enquiring customers, answering product and service questions and troubleshooting where necessary.
- Maintaining Learning Partner records for selected staff roles.
- Ensuring access to NEBOSH Course Provider Interface (CPI).
- Processing payments and refunds for selected services (enrolment, de-registrations and exam cancellations).
- Processing reasonable adjustment requests.
- Processing learner transfer requests.
- Accurate processing of examination requests.
- Preparation and monitoring of examination schedule planner to ensure monitoring of examinations throughout the process.
- Checking data input in a timely manner before sending to third party suppliers.
- Ensuring all data is available to the published examination timetable for learners to access their examinations or examination packs to be despatched.
- Registering Learners when Learning Partner is unable to do so.
- Monitoring receipt of examination pack at examination venues and preparing digital packs where not received.
- Keeping accurate records and documentation of pre assessment processes that will be used by other teams to complete the assessment process.
**_About You:_**
- Experience in processing high volumes of data accurately
- Experience of dealing with customer enquiries using multiple platforms including social media and web chat
- Working on your own and as a team to meet key deadlines
- Flexible approach to work
- Adaptable to change
- Experience in working in a fast-paced environment with daily deadlines and peak periods
- Excellent IT skills, including Word, Excel, Outlook
**_Key skills and attributes for the job:_**
- Attention to detail to ensure accuracy
- Ability to use initiative to find solutions to a problem
- Takes ownership of enquiries to resolution
- Ability to prioritise workload and has a calm manner during busy periods
- Listens to the customer to identify their needs to find the best solution/resolution
- Ability to follow work instructions and look for continuous improvements in how we do things
- Self-motivated
- Confident telephone manner and able to respond positively during difficult conversations
**_Salary:_**
£25,311.56 per annum.
**_Benefits:_**
- Company Pension (10% employer)
- Enhanced holidays (25 days raising to 33 days with service)
- Health Care Cash Plan
- Private Medical
- 3 x salary Death in Service
- Discounted Gym membership
- Cycle scheme
- Holiday Buying scheme
- Extensive discounts and exclusive offers
- Free parking
-
Learning Partner Support Officer
3 days ago
Leicester, United Kingdom NEBOSH Full time**Location** Leicester - Office Based for 6 months Probation **Vacancy Type** Fixed Term/Full Time **Application Deadline** Friday, February 23, 2024 **Job Summary** **Note: This is a 12 month fixed-term role to cover a team member on a project** We are currently looking for a Learning Partner Support Officer on a 12-month fixed term basis. As a...
-
Learning and Development Partner
6 days ago
Leicester, United Kingdom UKund Control Full timeJoin us, we’re an Investors in People Silver Standard Company, and this is your opportunity to make your mark in a growing organisation that needs future focused L&D. We have an exciting, brand new opportunity for a strong and enthusiastic L&D Partner to join us and help change the face of Learning at Ground Control! You will become a key member of...
-
Learning & Development Partner (L&D Partner)
7 days ago
Leicester, United Kingdom Next Full time €40,166 - €47,839Shift: Monday to Thursday 9am to 5pm & Friday 9am to 4.Travel between NEXT sites will be required We are seeking an exceptional Learning & Development Partner to join our Talent Team at NEXT. In this role, you will effectively partner with a wide range of stakeholders up to and including Director level within our NEXT Contact Centre (Online) Team. As...
-
Learning & Development Partner (L&D Partner)
7 days ago
Leicester, United Kingdom Next Full time €40,166 - €47,839Shift: Monday to Thursday 9am to 5pm & Friday 9am to 4.Travel between NEXT sites will be required We are seeking an exceptional Learning & Development Partner to join our Talent Team at NEXT. In this role, you will effectively partner with a wide range of stakeholders up to and including Director level within our NEXT Contact Centre (Online) Team. As...
-
Learning and Development Officer
7 days ago
Leicester, United Kingdom BPX Electro Mechanical Co. Ltd Full timeWho are we? BPX is the strategic partner to market-leading industrial control and automation brands, offering innovative products, solutions, and technical support to thousands of customers UK wide. Our guiding principle is to Help to Choose - Help to Use and we come to work each day determined to ensure that BPX customers have the most technically and...
-
Receptionist/office Support
2 weeks ago
Leicester, United Kingdom Seedlings Learning C.I.C Full time**About us** We are professional, agile and our goal is to We are a C.I.C. dedicated to African & Caribbean cultural education through workshops/projects for children.. Our work environment includes: - Modern office setting - Food provided Overview: The role be mostly remote with some days in the office (for meetings) **Duties**: - Organise and...
-
Learning and Development Officer
6 days ago
Leicester, United Kingdom BPX Electro Mechanical Co. Ltd Full timeWho are we?BPX is the strategic partner to market-leading industrial control and automation brands, offering innovative products, solutions, and technical support to thousands of customers UK wide. Our guiding principle is to Help to Choose - Help to Use and we come to work each day determined to ensure that BPX customers have the most technically and...
-
Learning and Development Officer
5 days ago
Leicester, United Kingdom BPX Electro Mechanical Co. Ltd Full timeWho are we? BPX is the strategic partner to market-leading industrial control and automation brands, offering innovative products, solutions, and technical support to thousands of customers UK wide.Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today.Our guiding principle is to Help to Choose-...
-
Learning and Development Officer
7 days ago
Leicester, United Kingdom BPX Electro Mechanical Co. Ltd Full timeWho are we?BPX is the strategic partner to market-leading industrial control and automation brands, offering innovative products, solutions, and technical support to thousands of customers UK wide. Our guiding principle is to Help to Choose - Help to Use and we come to work each day determined to ensure that BPX customers have the most technically and...
-
Finance Business Partner
1 day ago
Leicester, United Kingdom Learning without Limits Academy Trust Full time**Post Title: Finance Business Partner** **Post Grading**:Grade 10 SCP 31 to SCP 34, £44,428 - £47,420 **Responsible to**:Chief Financial Officer Learning without Limits is a Trust with high ambitions for its learners, we are excited to be appointing to a brand-new role of Finance Business Partner. You will have a critical role in ensuring our learners...
-
Senior Learning
7 days ago
Leicester, United Kingdom BPX Electro Mechanical Co. Ltd Full timeBPX is the strategic partner to market-leading industrial control and automation brands, offering innovative products, solutions, and technical support to thousands of customers UK wide. Our guiding principle is to Help to Choose - Help to Use and we come to work each day determined to ensure that BPX customers have the most technically and commercially...
-
Senior Learning
1 week ago
Leicester, United Kingdom TalentSpa Recuitment Full timeBPX is the strategic partner to market-leading industrial control and automation brands, offering innovative products, solutions, and technical support to thousands of customers UK wide. Our guiding principle is to Help to Choose - Help to Use and we come to work each day determined to ensure that BPX customers have the most technically and commercially...
-
Partner Support Assistant
6 days ago
Leicester, United Kingdom JT Recruit Full time €22,000 - €24,000My client is a well established firm based a meridian business park Due to continued growth, they are now seeking a Partner Support Assistant to join them on a full time, permanent basis 00, Monday - Friday with a 1 hour lunch This role is the first line telephone support for the company and will include dealing with general enquiries, commission...
-
Partner Support Assistant
2 weeks ago
Leicester, United Kingdom Brook Street Full timeFantastic opportunity to join a well-established company on the outskirts of Leicester (LE19) as a Partner Support Assistant! You must have some customer service experience in an office environment ideally within the financial sector and/or knowledge in financial services. This is a great opportunity for someone looking for a long lasting career in financial...
-
Partner Support Assistant
7 days ago
Leicester, United Kingdom Brook Street Full timeFantastic opportunity to join a well-established company on the outskirts of Leicester (LE19) as a Partner Support Assistant! You must have some customer service experience in an office environment ideally within the financial sector and/or knowledge in financial services. This is a great opportunity for someone looking for a long lasting career in financial...
-
Partner Support Assistant
7 days ago
Leicester, United Kingdom Brook Street Full timeFantastic opportunity to join a well-established company on the outskirts of Leicester (LE19) as a Partner Support Assistant! You must have some customer service experience in an office environment ideally within the financial sector and/or knowledge in financial services. This is a great opportunity for someone looking for a long lasting career in financial...
-
Partner Support Assistant
7 days ago
Leicester, United Kingdom Brook Street Full timeFantastic opportunity to join a well-established company on the outskirts of Leicester (LE19) as a Partner Support Assistant! You must have some customer service experience in an office environment ideally within the financial sector and/or knowledge in financial services. This is a great opportunity for someone looking for a long lasting career in financial...
-
Partner Support Assistant
6 days ago
Leicester, United Kingdom Brook Street Full timeFantastic opportunity to join a well-established company on the outskirts of Leicester (LE19) as a Partner Support Assistant! You must have some customer service experience in an office environment ideally within the financial sector and/or knowledge in financial services. This is a great opportunity for someone looking for a long lasting career in financial...
-
Learning Support Assistant
2 weeks ago
Leicester, United Kingdom LTF Recruitment Ltd. Full timeReception Teaching Assistant | Leicester City Centre | £90-105 | ASAP & 01.09.2024 Are you looking for a new environment to continue your role in education? Aiming to make an impact on the lives of young learners? We currently have an exciting job opportunity with an excellent partner school based in Leicester City Centre! As a Reception Teaching...
-
Partner Support Assistant
6 days ago
Leicester, United Kingdom JT Recruit Full time €22,000 - €24,000My client is a well established firm based a meridian business park Due to continued growth, they are now seeking a Partner Support Assistant to join them on a full time, permanent basis 09.00 - 17.00, Monday - Friday with a 1 hour lunch This role is the first line telephone support for the company and will include dealing with general enquiries,...