Partner Support Assistant

3 weeks ago


Leicester, United Kingdom Brook Street Full time

Fantastic opportunity to join a well-established company on the outskirts of Leicester (LE19) as a Partner Support Assistant You must have some customer service experience in an office environment ideally within the financial sector and/or knowledge in financial services. This is a great opportunity for someone looking for a long lasting career in financial services and to gain CEMAP qualification.
Monday to Friday 9 - 5 (Office based)
Parking on site
Handle inbound calls to the Network.
" Proactively Account/ Relationship manage a set of Network Member accounts including introductory calls, quarterly/monthly check ins (90% contact rate)
" Provide technical support internally and externally to all systems queries, ensuring full understanding on internal systems (Ticket closure rate of above 90% within SLAs of query resolution timeframe)
" Timely and transparent communications with the Network to manage expectations and resolutions.
" Maintain accurate records on CRM system
" Proactively inform our network re company and industry developments
" CPD training completed as required per quarter.
Experience within customer service/administration within an office environment
"



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