Business Support Assistant
1 week ago
Wrexham
Full-time temporary contract
The purpose of the post is to support the effective day to day running of the function/department, and provide full administrative support to the social care team.
DUTIES AND RESPONSIBILITIES
2) To supervise and train new employees, apprentices, work experience placements as required. To allocate and check work and arrange rotas and duties of shared areas of administration responsibility i.e. reception, escalating issues to the Manager of these posts as appropriate.
3) To be responsible for the collation, input and retention of accurate data and information into electronic and manual Departmental Systems. To include data retrieval, extraction and presentation to senior colleagues for reports and other purposes.
4) To recommend improvements to administration systems, process and procedures to ensure all activity is effective and fulfils Departmental need and to communicate changes to team colleagues as appropriate.
5) To be responsible for development of accurate local databases/spread sheets/systems interpreting instructions given by the manager to create and implement improvements. To develop and run standard/template reports from systems and data bases, meeting deadlines set by managers and colleagues within the services procedural framework.
6) To be responsible for responding to more complex or contentious issues presented by customers or clients (internal or external), following departmental procedures and escalating or seeking further advice as appropriate.
7) To undertake reception regularly and when required, signposting customers, the public and other agency colleagues where appropriate providing an effective and efficient service.
8) To be responsible for setting up of new electronic and manual files and systems for the Department, e.g. storage, photocopying, archiving and retrieval of closed/archived files in line with the operations of the office.
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