Customer Service Assistant
5 days ago
**Customer Service Assistant, Wrexham - £20,254 per annum (rising with service)**
My client is a global leader in the development, manufacture and supply of optical lens to independent high street opticians. They are committed to recognising the efforts of their employees, and they place great value on their growing team of over 200 dedicatedstaff, many of whom are long serving. They now have a very rare opening in their Customer Service team, and are looking for someone who prides themselves on giving the best levels of service and going the extra mile every time.
**THE ROLE**
The purpose of the role is to provide first class customer services to their loyal and valued customers, through pro active calls, input of orders and answering technical queries should they arise.
Main Responsibilities/Main Tasks include:
- To answer incoming calls from customers and to ensure KPI for incoming calls is reached
- Proactively manage the account ensuring that delayed orders and breakages are chased and communicated effectively and accurately to opticians
- Liaising with CS Section Leader and ASM to ensure that any complaints are dealt with effectively and in a timely manner
- To answer technical questions relating to dispensing of optical lens.
- Communicate product/service/promotions prior to launch
- Ensure that all orders are input on the same day as received
**ABOUT YOU**
- Experience of working in an opticians/eye care environment is desirable, but is not essential as full training will be given
- Excellent telephone manner
- Experience of dealing with Customers
- Experience of problem solving
- Basic computer skills
- Excellent written and oral communication skills
- Strong organisational ability
- Focused, self-motivated and pro-active
- Willingness to go “the extra mile”
- Willingness to learn new skills
- Team working
- Results driven
**WHAT YOU CAN EXPECT**
- Hours of work are either 8.45-5.15 or 9am-5pm Monday
- Friday. Once fully trained, you will be required to work 1 in 6 Saturdays on a rota basis
- Starting salary of £20,254.32 per annum which increases with service at 2 years and 4 years
- Permanent contract, working on the site Wrexham 9am-5.30pm or 8.45am-5.15pm
- 23 days holidays plus bank holidays
- Pension Scheme
- Life Assurance - 3x base salary
- Private Medical Insurance - after a 6 month probation period
- Employee Assistance programme
- Employee Benefits platform
- Free on-site parking
- On site canteen
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