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Receptionist and Administrative Assistant

4 months ago

Morden, United Kingdom Harris Federation Full time

Support our thriving academy We are looking for a Receptionist and Administrative Assistant to be the first point of contact for all visitors, staff and students at Harris Academy Morden. You will assist in the management of the reception area as well asproviding administrative support to contribute to the smooth running of the academy.

**About Us**

At Harris Academy Morden we pride ourselves on the inclusive approach and caring environment we have developed. _Ofsted 2018 'A very strong sense of community is evident throughout the school'._

Staff well-being is at the heart of our academy. We have a sensible marking policy, organised marking sessions to give staff time to mark and a two week October half term holiday

Ofsted 2018 'There is a low turnover of staff and their morale is high'

The Academy is traditional in our approach to discipline and has very high expectations for student behaviour. _Ofsted 2018 'The behaviour of pupils is outstanding'_

Year 11 GCSE results consistently place the Academy in the highest percentile in the country. _Ofsted 'Pupils achieve exceptional outcomes in public examinations. Current pupils are making outstanding progress'._

Harris Academy Morden is located favourably for public transport with good local access to bus, tram and train links to mainline rail and the underground network

**Main Areas of Responsibility**

Your responsibilities will include:

- To present the professional and welcoming face of the Academy to all visitors, staff and students, including telephone callers.
- To ensure all visitors are signed in to the academy in accordance with safeguarding procedures.
- To respond to queries from parents/carers and the general public with exemplary professionalism, ensuring that any messages or complaints are immediately dealt with, forwarded to the appropriate member of staff or escalated as required.
- To ensure the overall appearance of the reception area is tidy, professional and presentable at all times.
- General administrative duties such as typing, photocopying, filing, collation and distribution of post.
- In liaison with appropriate academy staff, to contribute to the maintenance of academy information databases and filing systems relating to pupils, ensuring confidentiality is observed at all times and records are accurate and up to date.
- To assist academy staff in all aspects of academy life, including contacting parents and pupils where necessary.
- To provide general administrative support to the academy as required, including preparation of documentation, and administrative duties relating to specific areas such as academy calendar maintenance, extra-curricular activities, school trips, school mealarrangements.

**Qualifications & Experience**

Qualifications, Knowledge & Training
- Educated to GCSE level or equivalent
- Competent in the use of Microsoft Office packages
- Proficient in the use of computers and databases

Experience
- Previous experience in an administrative or front office/reception role
- Demonstrable customer service experience

Personal Skills, Abilities & Qualities
- Good level of interpersonal and communication skills, with a good standard of written and spoken English
- Excellent organisational and time management skills, with the ability to prioritise tasks appropriately
- Commitment to delivering excellent level of professional customer service
- Ability to remain calm and deal with challenging callers or visitors in an appropriate manner
- High level of attention to detail and accuracy of work
- Ability to work effectively as part of a team;
- Ability to be resourceful and proactive, in particular where unexpected issues arise
- Ability to work effectively with people across a wide range of levels and responsibilities
- Ability to maintain confidentiality; having tact and diplomacy where necessary.

**Professional Development & Benefits**

Our people are at the heart of our success. We have developed a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide rangeof top-quality training programmes delivered at every level.

In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includes a Performance and Loyalty Bonus, Pension Scheme with generous employer contributions, a Wellbeing Cash Plan includingaccess to a virtual GP, electric car scheme, 26 days' annual leave (plus bank holidays) for staff who work across the full year, and many other benefits.

**Safeguarding Notice**

**Equal Opportunities**

We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutuallysupportive learning and working environment.