Customer Service Assistant
3 weeks ago
**We are looking to add an Afternoon and Evening Customer Assistant to our growing team who provide local experts to home users baffled by technology. We are looking for people based across North Tyneside and surrounding areas.**
**The role**:
- Visiting customers in their home, resolving problems with their computers, tablets and smartphones as well as setting up any new devices they have purchased.
- Delivering on site training to the customers.
- Be our eyes and ears on the ground helping the area manager to diagnose the more technical problems.
**The Person**:
- Technology skills are important but secondary to our ethos of treating our customers as people.
- Extremely friendly and able to quickly build relationships with our customers, happily chatting to them whilst working.
- Recognise when customers need tech solutions, tech support (training).
- Full UK driving license essential.
- Must demonstrate our company values and behaviours which includes going the extra mile to ensure that our customers are delighted with the service received.
- Comfortable with computers, phones and tablets.
**About Us**
We are a growing technology support and training company based in the North of England. We specialise in offering local technology experts to help home users baffled by technology, and pride ourselves on service so good that the customer will refer us to all their friends.
**Working hours are Monday, Wednesday & Friday, 4:00pm to 8:00pm (we can be flexible around these hours).**
**Job Type**: Zero hours contract
Contract length: 12 months
**Salary**: £13.00-£15.00 per hour
Schedule:
- Monday to Friday
**Job Type**: Part-time
**Salary**: £13.00-£15.00 per hour
Expected hours: 12 per week
Schedule:
- Monday to Friday
- No weekends
Application question(s):
- Please can you tell us why this role interests you?
- How would this fit around your existing commitments?
Licence/Certification:
- Driving Licence (preferred)
Work Location: On the road
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