Job Centre Work Coach

2 weeks ago


Leighton Buzzard, United Kingdom Department for Work and Pensions Full time

**Details**:
**Reference number**:

- 322950**Salary**:

- £29,500- £29,500 - £32,692 (Salary will depend on location)- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Executive Officer- EO Special Location, EO London Other**Contract type**:

- Permanent**Type of role**:

- Operational Delivery**Working pattern**:

- Full-time, Part-time, Part Year**Number of jobs available**:

- 26Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Bedford, Biggleswade, Borehamwood, Hatfield, Hemel Hempstead, Hertford, Leighton Buzzard, Luton, St Albans, Stevenage, WatfordAbout the job

**Job summary**:
**About the job**

The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy. We are the UK's biggest public service department and administer the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers.

DWP is committed to being an equal opportunities employer and we aspire to being the most inclusive employer in the United Kingdom.

The Work Coach role is rewarding, varied and complex and no two days will be the same as you will be dealing with different customers face to face and their specific support needs each day.

If you’re looking for a career that makes a clear and positive difference to people’s lives, then a DWP Executive Officer role may be an ideal for you

About us - Department for Work and Pensions GOV.UK

**Job description**:
As a Work Coach you hold a vital role in the Department, helping individuals and their families towards financial independence through work and enabling them to claim the support they need as they progress.

Work Coaches are customer-focused, dedicated individuals and able to deliver exceptional service with empathy and compassion to people who need their support.

As a Work Coach, you will use sound judgement to help people through some difficult, challenging times in their lives, and your tailored coaching can make a huge difference to their ability to find, stay in, and progress in a job.

If you're looking for a job that makes a clear difference to people's lives, a Work Coach role in DWP could be just what you are looking for.

**Key Accountabilities**

The Work Coach role is wide-ranging and diverse. You will be working with customers, employers and colleagues through a combination of face to face, digital and telephone contact on a daily basis. Some of the main activities are set out below:

- Providing support to customers claiming Universal Credit, Employment and Support Allowance, Jobseekers Allowance and Income Support.
- Offering quality advice to customers about job search actions, supporting them to job search effectively in a largely digital world, and matching to suitable vacancies.
- Meeting your legal duty to comply with the Equality Act 2010 and making sure your customers get the additional support and advice to help them access our services
- Building positive relationships with customers that encourages, motivates, and builds trust.
- Developing an in-depth knowledge of local employment opportunities and the support our service partners offer.
- Making timely decisions, based on customer needs, and referring them to appropriate help and support.
- Be accountable for performance and management of your caseload.

**Person specification**:
**What we are looking for**:

- Effective communication skills both verbally and in writing to a wide range of diverse customers,
- The ability to understand complex information and give clear explanations to the customer.
- You will be able to coach customers to improve their movement in to work
- You must be able to navigate a range of computer systems to action tasks as well as coach customers to. be confident using digital work search tools.
- You’ll also be required to handle telephony queries and have the ability to manage difficult situations where required in a calm and professional manner.

Do you want to be part of a team where you can be yourself, feel supported, empowered, valued, respected, fairly treated and able to achieve your full potential?

If your answer is Yes. Join us

We have exciting, challenging and rewarding roles available across DWP.

We are looking for people who are customer focused, with the right skills, commitment and capability to deliver an exceptional public service.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Communicating and Influencing
- Managing a Quality Service
- Making Effective Decisions

**Benefits**:

- Alongside your salary of £29,500, Department for Work and Pensions contributes £7,965 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.**With great benefits including**:

- Generous annual leave, plus bank holidays
- Flexible working patterns available
- Co



  • Leighton Buzzard, United Kingdom Marshalls Coaches Full time

    We operate buses and coaches on a mix of school contracts, local services, school and private group hires. The successful applicant will be: *Aged over 21 years *Dedicated *A team player *Outstanding customer service skills *Calm and patient with good time keeping *Able to practice safe and efficient driving at all times **Requirements**: *Hold a full...

  • Parts Advisor

    3 days ago


    Leighton Buzzard, United Kingdom CarShop Full time

    Location: Leighton Buzzard, LU7 4TE **Salary**: £24,449.85 per year Hours: 45 hours per week. 4on4off, 08:00 -18:00 CarShop (part of the Sytner group) is the UK’s largest omnichannel car supermarket. We are the spreaders of good carma in the automotive world and provide a world class customer experience. In 2021 we were named Glassdoor’s #35 best...


  • Leighton Buzzard, United Kingdom 24x7 Group Full time

    **Job description** - **ARE YOU LOOKING TO TOP UP YOUR INCOME?**_ - **THINKING ABOUT A CHANGE, LOOKING FOR A MORE REWARDING ROLE WITH FLEXIBILTY?**_ Whether you’re looking to go part-time, change career or simply find a new job that you enjoy, then look no further and become a Home to School Transport Driver with 24x7 Group Some of the most satisfying...


  • Leighton Buzzard, United Kingdom ALTO Automotive Limited Full time

    ALTO Automotive is a fast growing, forward thinking, national car delivery business with operating centres at various locations across the country to support ongoing delivery contracts. Following the award of additional business, ALTO are looking for LGV CE (class one) transporter drivers at several depots in various locations. - Salary + Expenses + Bonus...


  • Leighton Buzzard, United Kingdom ALTO Automotive Limited Full time

    ALTO Automotive is a fast growing, forward thinking, national car delivery business with operating centres at various locations across the country to support ongoing delivery contracts. Following the award of additional business, ALTO are looking for LGV CE (class one) transporter drivers at several depots in various locations. - Salary + Expenses + Bonus...

  • Behaviour Mentor

    5 days ago


    Leighton Buzzard, United Kingdom Tradewind Recruitment Full time

    **Behaviour Mentor - Leighton Buzzard** **Responsibilities will include**: - Conducting assessments and developing individualized behaviour plans for students - Providing direct instruction and coaching to students in areas such as social skills, self-regulation, and problem-solving - Collaborating with teachers and other school staff to support the...

  • Maintenance Manager

    Found in: Talent UK C2 - 7 days ago


    Leighton Buzzard, United Kingdom BMI Group Full time

    Empower, Connect, Evolve, and Inspire - these are the values that drive us and make BMI a company where you can thrive and grow. Role Information Job title: Maintenance Manager Function: Supply Chain - Manufacturing Location: Vandyke Reporting to: Plant Manager Direct reports: 11 Job grade: M1 SC Standard Hours (inc...

  • Service Lead Roles x 2

    Found in: Talent UK C2 - 7 days ago


    Leighton Buzzard, United Kingdom Dr J Henderson & Partners Full time

    Job summary This is an opportunity to be involved in a large, friendly training practice that has seen significant growth over the past decade in terms of numbers of patients and staff. In order to strengthen the resilience of the organisation, we are creating 2 new 'Service Lead' roles. One of these will be responsible for the ground floor team...

  • Community Caseload Holder

    Found in: Talent UK C2 - 4 days ago


    Leighton Buzzard, United Kingdom East London NHS Foundation Trust Full time

    Job summary Are you looking to progress your leadership skills and be at the forefront of change? We are seeking a Community Nursing Sister/Qualified District Nurse to work within our integrated Primary Care Hub, which covers Dunstable and Leighton Buzzard ( this post is based in Dunstable). This is a friendly, dedicated and supportive team where...


  • Leighton Buzzard, Bedfordshire, United Kingdom purovets Full time

    Veterinary Surgeon - Bedfordshire • Veterinary Surgeon role at an independent small animal practice in the market town of Leighton Buzzard • Well-equipped practice offering up-to-date technology including an ECG, x-ray, ultrasound and much more • You will be working with an experienced team of veterinary staff including a certificate holder in small...


  • Leighton Buzzard, United Kingdom Spectrum Community Arts Ltd Full time

    **Role**:Volunteer Workshop Assistant **Responsible to**:Volunteer Coordinator & Workshop Facilitator **Application deadline**:None / Ongoing **ABOUT SPECTRUM COMMUNITY ARTS**: Spectrum Community Arts provides performing arts workshops for people with disabilities and additional needs. We aim to; - Use the performing arts to help develop self-esteem,...

  • Community Caseload Holder6

    Found in: Talent UK C2 - 4 days ago


    Leighton Buzzard, United Kingdom East London NHS Foundation Trust Full time

    Job overview Are you looking to progress your leadership skills and be at the forefront of change? We are seeking a Community Nursing Sister/Qualified District Nurse to work within our integrated Primary Care Hub, which covers Dunstable and Leighton Buzzard ( this post is based in Dunstable). This is a friendly, dedicated and supportive team where...

  • Group Accountant

    2 days ago


    Leighton Buzzard, United Kingdom Connells Group HQ Full time

    We have an exciting new role for a **Group Accountant**which will be a key role at the centre of the Connells Group. Reporting to the Technical Accounting Manager, this position sits in our Group Finance team based in Leighton Buzzard, with sometravel to subsidiary finance teams across the UK. This role is critical in ensuring the accuracy and integrity of...

  • Retail Assistant

    7 days ago


    Leighton Buzzard, United Kingdom Boots Full time

    Summary Job Reference: - 227450BR Leighton Buzzard, Waterborne Walk Permanent Various Hours Available **About the opportunity** An important role in providing our customers and patients the very best experience at Boots Opticians throughout the customer journey. You don’t need optical experience to join us as a Retail Assistant, but you will have...


  • Leighton Buzzard, United Kingdom Adecco Full time

    Are you available immediately? Can you travel to Leighton Buzzard? Are you confident answering the telephone? Yes, then we need to hear from you. Our client is looking for a Receptionist/Administrator to join them on a temporary basis. You will be responsible for answering incoming calls, greeting visitors, distributing post and general administration. The...

  • Warehouse Picker

    4 days ago


    Leighton Buzzard, United Kingdom Edwards Beers & Wine Supplies LTD Full time

    Edwards Beers are looking for warehouse operatives to join our distribution centre is located in Leighton Buzzard Reporting to the Warehouse Manager / Assistant Manager, the purpose of the picker packer will be to complete tasks which assist the day-to-day running of the delivery operations for the following day, ensuring all customer orders are picked...

  • Recruitment Partner

    5 days ago


    Leighton Buzzard, United Kingdom Connells Group HQ Full time

    We’re looking for a **Recruitment Partner** to join our HR team in Leighton Buzzard or Milton Keynes supporting our **Head office**functions across the UK. This exciting role will help shape and deliver an end to end recruitment model for recruiting the best talent on the market in the most timely and cost effective manner. You will be partnering with...

  • Quality Manager

    Found in: Talent UK C2 - 7 days ago


    Leighton Buzzard, United Kingdom BMI Group Full time

    Empower, Connect, Evolve, and Inspire - these are the values that drive us and make BMI a company where you can thrive and grow. ROLE INFORMATION Job title: Quality Manager Function: Supply Chain Location: Vandyke Reporting to: Plant Manager Direct reports: Quality Operators Job grade: P2 Standard Hours (inc shift...


  • Leighton Buzzard, United Kingdom Avail Full time

    **AVAIL** is the new platform for finding temporary work in the Logistics sector and this is a great chance for you to help shape the future of the temporary driver industry! Say goodbye to the traditional agencies' outdated practices of over-inflated charges to Hauliers and underpaid rates to Drivers. In this ultra-competitive market, we think you should...

  • Scheduler/warehouse

    23 hours ago


    Leighton Buzzard, United Kingdom SKILLFRAME Full time

    Scheduler & Warehouse Manager Our client is seeking a motivated and reliable person to be responsible for scheduling engineers and working closely with the purchasing department to ensure that parts are in for jobs. Training will be given on RAMS and you will communicate with customersregarding their bookings and be responsible for invoicing jobs. You will...